Unable to activate pro account on Brizy Cloud

Tomas Luko

• December 16, 2023 11:32

Hi, 

I purchased Pro monthly subscription, and activated email but the site still does not recognise my pro status. 

I am also asked to create a password, but it just resets to blank fields after submission. 

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  Ariel H.

  • December 18, 2023 09:47

  Hi Tomas,

  Thank you for reaching out to us.

  It appears that the Pro feature may not be activated yet. To get more information and resolve this, please refer to the steps provided in this support link: https://support.brizy.io/hc/en-us/community/posts/15275201655442
  Regarding your second concern, the issue could be related to your current browser. I suggest trying to use another browser and see if the problem persists. Sometimes, using a different browser can make a difference.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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