Brizy/wordpress not loading any pictures and BG option disappeared from button as an option.

Roberto Correa

• June 02, 2023 04:00

Hi There. 

I am currently through my project to finish my website, www.seasidefreedom.co.nz, and using Brizy PRO via WordPress version 6.2.2, which was fine up to two days ago. Yesterday morning my drafts (now live) became unstable, and I can no longer load new background graphics or change the colour of my buttons as the 'background' option disappeared. 

I did, deactivated and entirely removed both Brizy and Brizy PRO and installed current versions (it was already installed) from Brizy.io site with no success. 

I need urgent help as I've invested so much time creating this site. My email address is roberto@seasidefreedom.co.nz

Truly appreciated.

Roberto

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• Official comment

  

  Basharat Reyaz

  • June 02, 2023 07:17

  Hi Correa

  Thanks for reaching out to us.

  I have created a private ticket for this issue, you will receive an email notification shortly. Please reply to that with WordPress admin login credentials so that we can inspect the issue more closely.

  Regards, Basharat
• 

  Rico Padayachy

  • June 02, 2023 07:25

  I am getting the same problem i have asked for help until now nothing, please i need to finish this work, my email is moonlightseychelles@gmail.com. please i need help cannot load any pictures.

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  KC George

  • June 02, 2023 09:04

  Hi Rico,

  My colleague Basharat has replied to you here https://support.brizy.io/hc/en-us/community/posts/15799361529489  If the suggestions in his reply did not help, please get back to us in the above thread.

   

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  Roberto Correa

  • June 06, 2023 06:04

  Hi, this is my wordpress name/login. I really need some urgent help here. -Appreciated.

  Regards.

  Roberto

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  KC George

  • June 06, 2023 09:51

  Hi Roberto,

  This issue was due to an incompatibility between Brizy and the Image CDN option within Jetpack. In your WordPress Dashboard under Jetpack - Boost, I have disabled the option "Image CDN (Beta). Please have a look at this screenshot https://jmp.sh/FUSoE1ZP

  Now you can upload background images. Button colors can also be set. I have tested these at  https://seasidefreedom.co.nz/test/ Feel free to delete this page. 

  Please let us know if everything is working fine.  

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  Roberto Correa

  • June 06, 2023 20:21

  You are a legend! Thank you so much! 

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