When user logged in pages go blank

Isa Stewart

• December 16, 2023 00:07
• Edited

Hey there, 

I've reinstalled Brizy twice now and continue to have an issue where after I spend time working on the website in question, asweetgame.com, pages become white for logged in users (except for the menu which is from the theme). When I reinstall brizy and brizy pro it fixes the problem, and then eventually it returns. 

I can share credentials if I know where to send them. 

> From further investigation the plugin Shop Magic seems to be conflicting with Brizy, but only for logged in users. 

Thank you!

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• 

  Ariel H.

  • December 18, 2023 09:10

  Hi Isa,

  Thank you for keeping in touch.

  Would it be possible for you to temporarily deactivate all plugins except for Brizy, Brizy Pro, Shop Magic, and WooCommerce, and check if the problem persists? If the issue persists, I recommend reaching out to the developers of the plugin to make them aware of the issue and potentially provide a solution. On the other hand, if the problem is resolved after deactivating the plugins, it is likely that there is a conflict with one of the disabled plugins. In this case, I suggest gradually reactivating the plugins one by one while testing your site until the issue reoccurs. This approach will help you identify the conflicting plugin. Additionally, you can try switching to another theme to see if it makes any difference.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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