Image won't display

Liliya Tchistiak

• June 01, 2023 19:19

Hi,

This was working yesterday so I'm confused why it's malfunctioning now. I try to add an "image" element and after selecting the photo (no errors, size is correct)....nothing displays? It's just the blank grey image box. I restarted my computer, etc. Nothing changed. My website is currently in the staging environment.

 

Is this a glitch?

 

Thanks.

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• 

  Ariel H.

  • June 02, 2023 10:00

  Hi Lilia,

  Thank you for contacting us.

  Please ensure that you are already using the latest versions of Brizy and Brizy Pro - https://prnt.sc/JyKy0owKFh1U

  If the issue continues, please try the following steps and see if this will help:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. If by any chance you have embedded custom code on your pages, please try to temporarily remove it and see if this makes any difference.
  4. Also, try raising the PHP memory limit to at least 256MB or higher.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Liliya Tchistiak

  • October 11, 2023 13:44

  The issue was caused by the Jetpack plugin. Images displayed correctly after I disabled the "site accelerator" in the performance and speed settings.

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