Form Submission

Dylan J Carlson

• June 01, 2023 12:59

One of my clients form submission portion on the contact page is not working. I submit applicable information and it returns a message saying the email was not sent. Pictures of error prompt in photos.

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  Ariel H.

  • June 01, 2023 13:58

  Hi Dylan,

  Thank you for contacting us.

  Could you please provide us the URL, so we can inspect your site? If you prefer to keep it private, we won't show it on this support thread.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Dylan J Carlson

  • June 01, 2023 14:07

  Sorry about that, forgot to add it in. 

  id prefer to keep it private, thanks

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  Ariel H.

  • June 01, 2023 14:21

  Hi Dylan,

  Thank you for the update.

  Could you please try to duplicate this form and reconfigure it with the same settings and see if this solves the issue?

  Otherwise, please provide us temporary access to your WP Admin credentials, so we can further check this issue. Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15785205700497
  WordPress Admin URL:
  Username:
  Password:
  URL of affected page(s):

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • June 03, 2023 05:57

  Hi Dylan,

  I have replied to your email.

  Kind regards,

  Ariel H.

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