Fatal errors after Brizy upgrades

Colin Scotland

• May 31, 2023 15:48

I'm seeing that these fatal errors have occurred recently since updating to latest versions of brizy and brizy pro:

Images are displaying all wonky. Any help welcomed. Thanks

PHP Fatal error:  Uncaught Error: Class "Brizy_Public_Main" not found in /www/wp-content/plugins/brizy/admin/popups/main.php:28"

PHP Fatal error:  Uncaught Error: Class "BrizyPro_Main" not found in /www/wp-content/plugins/brizy-pro/brizy-pro.php:43"

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  KC George

  • May 31, 2023 15:56

  Hi Colin

  We apologize for the inconvenience. This issue due to a bug with today's Brizy update. We recommend rolling back to previous versions to fix this issue. Please use these links to roll back.

  • Brizy 2.4.18: https://jmp.sh/7jb1iP24
  • Brizy Pro 2.4.17: https://jmp.sh/xzdANfh4

  You can follow this procedure.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. Download Brizy 2.4.18 and in your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy
  4. Download Brizy Pro 2.4.17 and under Plugins - Add New - Upload Plugin, upload Brizy Pro

  You could also look at this video for the procedure https://jmp.sh/L2UyFR1p

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  Colin Scotland

  • May 31, 2023 16:02

  thanks that resolved it

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  Rob Hatch

  • August 29, 2023 11:57

  Hi, I just did this some 3 months after the original post. Are these roll back recommendations still relevant?

  The site in question now works.

  I'm concerned about updating the plugins in the future. What should be the protocol for that?

   

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  Ariel H.

  • August 29, 2023 12:57

  Hi Rob,

  Thank you for reaching out to us.

  To ensure the smooth functioning of your website, we recommend creating a staging version where you can safely update all your plugins and test for any potential issues. This allows you to make sure that your live site remains unaffected during the update process.

  To create a staging version of your website, please refer to the following link:
  https://youtu.be/XLHXpHEADQI?si=x0U4jNQkcncsKkmD

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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