reCaptcha

Emma Almendarez

• December 12, 2023 05:16

When I deleted the reCaptcha on one of my Brizy cloud sites it deleted all the Captcha information I had listed with Google for my other Brizy Cloud websites as well. Is that usual?

 

When I try to add new Captcha keys to my other sites it already shows that I have a Captcha installed on that site so I can't add separate keys for those sites. I am now worried that if I delete the Captcha on any of my sites then all the Captcha info from my other sites is going to get deleted from my Google account again. Please help.

 

Also I can't access the fields on one of my contact forms. When I hover over any of the fields on the form it shows the hand icon and won't let me click into the fields to enter information.

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  Ariel H.

  • December 12, 2023 12:27

  Hi Emma,

  Thank you for reaching out to us.

  I'd like to clarify that erasing captcha data from your website doesn't directly impact the reCAPTCHA information stored in your Google account. They are distinct services, and a reCAPTCHA can only be deleted if you do so from your Google reCAPTCHA dashboard.

  If the captcha keys are no longer functional, it might be necessary to remove the site from your Google reCAPTCHA dashboard. This will allow you to create new captcha keys and reintegrate them into your website.

  About the form issue, could you please share the URL so we can inspect it? 

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Emma Almendarez

  • December 13, 2023 12:32

  Hi Ariel, Thank you so much for your quick response and for clearing up that the reCaptcha data is not being deleted from Google when it's being deleted from my Brizy websites. I have re-added my 4 websites to Google's reCaptcha.

   I have also logged out and back into Brizy and Google reCaptcha a couple of times and often refresh the Brizy pages when building. Here are the issues I am having with the Contact forms reCaptcha and the one form (https://www-----.com/#Contact) that I can't input any text into.

   Website number 1; www---- I am not getting the Captcha Icon on the page nor am I being prompted by the reCaptcha before the form is submitted. Then I am getting this after I click on the form Submit button; Even though it says the message from the Contact form didn't get sent I am receiving it in my inbox.

   Website number 2; www----- I am not getting the Captcha Icon on the page nor am I being prompted by the reCaptcha before the form is submitted. Then I am getting the error that the message was unable to go through. 

  Website number 3; www---- I am not getting the Captcha Icon on the page nor am I being prompted by the reCaptcha before the form is submitted. Then I am getting this after I click on the form Submit button; I did receive the message despite the error from the Contact form saying I didn't. Website number 

  4; www---- I can't input any text into the contact form box. Thank you in advance for your help, I really appreciate it. Best, Emma 

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  Ariel H.

  • December 13, 2023 13:47
  • Edited

  Hi Emma,

  Thank you for the update.

  I'll arrange for someone to inspect https://www.h------a.com/#Contact, as it seems another component is obstructing it, preventing data entry into the form fields.

  Regarding the remaining websites, could you kindly create individual community posts for each one? This approach will streamline our escalation process and minimize any potential mix-ups. Feel free to duplicate the issues you've already outlined for each website and place them in their respective community posts.

  Once you've completed this, please let me know.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 13, 2023 13:50
  • Edited

  I received confirmation that the issue on this page was already fixed.

  https://www.h-----------a.com/#Contact

  Additionally, I kindly request that you proceed with creating separate posts, as mentioned in my previous message. This will allow me to share the issues with my colleagues, enabling more than two individuals to examine the problems you are facing. By involving multiple team members, we can ensure a faster response time. For your privacy, I have removed the URLs.

  Best regards,
  Ariel H.

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