Unable to click/drag/move elements like Text box, row, column etc.

Marek Kopecky-1

• December 11, 2023 23:18
• Edited

Brizy Wordpress Pro. After I try to move some element I can not move it back or move another one. Brizy sort of freezes, a new blue circle appears but does nothing. And it is impossible to click-hold-drag anything. See the screenshot. Overall Brizy on Wordpress is not working that great lately, as I remember a few months a go. But this one is major, as I it makes impossible to do anything. Note: it happens after I work on the page for a while. 

iMac Pro, Chrome, latest Brizy Pro and Brizy, latest Wordpress, PHP 8.1, Neve theme, Woocommerce

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  Ariel H.

  • December 12, 2023 09:06

  Hi Marek,

  Thank you for reaching out to us. Could you please try reproducing the issue in incognito mode or using a different browser? 

  If the issue continues, it would be helpful if you could provide us with some screenshots or a step-by-step procedure to replicate the issue. Additionally, we may need to investigate further from your WP Admin page. To proceed, please add us as an Admin user to your WordPress Dashboard. Kindly send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15699658062482
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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