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There has been a critical error on this website.

Gianpietro Gilardoni

https://tecnopointsrl.com/product/vinten-700

 

please can you help?

I write support tickets but very seldom get replies

as you can see in this case the visibility of the website is compromised

thank you

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Comments

17 comments

Date Votes
  • Gianpietro Gilardoni

    I have activated troubleshoot mode and deactivated all the plugins and activated them one by one, the first conflict is between Brizy and Woocommerce

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  • KC George

    Hi Gianpietro,

    We apologize for this inconvenience. Are you on the latest versions of Brizy and WooCommerce?

    Can you please take a backup of your website and change your theme to Blocksy and see if that makes a difference?

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  • Gianpietro Gilardoni

    I deactivated Blocksy because it created a conflict. I had it before.

    I checked and the versions are up to date, but still I get the issue:

    https://tecnopointsrl.com/product/x-factor-live/

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  • KC George

    Hi Gianpietro,

    When I checked now, all your product pages appear loading fine. I do not see the message "There has been a critical error on this website" For instance, here is one of your product pages: Vinten 700

    We have not access your WordPress Dashboard. Do you also see the same at your end? 

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  • Gianpietro Gilardoni

    Hi George

    I noticed that you entered and for a brief moment the website worked, but now again this is the result

     

    please can you check?

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  • KC George

    Hi Gianpietro,

    I opened the Single Product Template for the Virtual category in your WordPress Dashboard under Brizy - Templates and saved it as Draft. https://jmp.sh/OufflqtT This disabled the Brizy Template for the products in the Virtual category. I then checked the preview of one of the products listed under the Products - Virtual category and received the message "There has been a critical error on this website". This implies that WooCoommerce products that are setup using the Brizy Template as well as the Twenty Twenty One theme causes the same error. Hence the error "There has been a critical error on this website" may be unrelated to Brizy.

    Can you please contact your hosting support and ask them to check the error logs. Error logs will have some pointers to what is causing the internal server error. Once we get some clarity from the error logs, we can continue troubleshooting in the right direction. 

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  • Gianpietro Gilardoni

    Hi KC George,

    thanks for your reply. I have asked the hosting support and requested the log.

    In the mean time am I allowed to ask you another question?

    I have another issue. In this page:

    https://tecnopointsrl.com/products/

    I would like to visualise the products according to my will and position them in a personal sequence (not according to ID or name), is that possible?

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  • KC George

    Hi Gianpietro,

    You had asked us this question earlier. Could you look at my reply to you here? https://support.brizy.io/hc/en-us/community/posts/15613012523537

    Please set a publishing date for each product, as shown in the video I made for you, depending on the order in which you are interested in displaying the products. Please let me know if you have any further queries.

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  • Gianpietro Gilardoni

    Hi Kc George,

    thanks for your reply. Yes I did ask the question before but the topic didn't show up in my support page, so i thought it got lost somewhere. I will go through your reply.

    Thanks

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  • Gianpietro Gilardoni

    Hi Kc George,

    Hosting support has provided logs.

    it is a zip file, how can I let you have them?

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  • KC George

    Hi Gianpietro,

    Could your hosting company help resolve the internal server error?  

    Please upload the ZIP to Google Drive, Dropbox, OneDrive or another file sharing website and share the link with us here.

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  • Gianpietro Gilardoni

    yes they can, no problem

     

    https://drive.google.com/file/d/1Q2TBq7RMMIrNx0zUWFO6KH51B3GhBm1w/view?usp=sharing

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  • KC George

    Hi Gianpietro,

    Thanks for the log files.

    Do you need our help in resolving the errors on your website or is your hosting company taking cate of it?

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  • Gianpietro Gilardoni

    We would appreciate if you could help

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  • Ariel H.

    Hi Gianpietro,

    Thank you for keeping in touch, the issue appears to be related to a lack of memory as shown on this screenshot from your error log - https://prnt.sc/iLFhEjkaveLE

    Please contact your hosting provider and ask them to raise the PHP Memory limit to 256M (or 512M for best results)

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Gianpietro Gilardoni

    ok thanks I will tell the host

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  • Gianpietro Gilardoni

    Hi Kc George

    settings have been modified and the website seems to work correctly.

    Thank you so much for your help!

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