Paid. But not showing in my account

Manoj Kishore Nayak

• December 10, 2023 03:28
• Edited

This is follow up question. I already asked support and yet to get a reply. 

My ticket no is 32309

 

My renewals date was 9th. I already paid automatically by card. (Paddle )

But it's not updating in my account. What will happen to this ?

Please check

I have legacy subscription. id 573462

 

0

• 

  KC George

  • December 11, 2023 12:45

  Hi Manoj,

  As per our records, your payment failed on 09, December. Please have a look at this screenshot https://jmp.sh/DkOUmcUD

  Do you have a payment confirmation from your card issuing bank? Can you please update the ticket 32309 with additional information?

  0
• 

  Manoj Kishore Nayak

  • December 11, 2023 17:47

  yes , its from your end . but my card statememt shows debited. may be i will get return after 7 days . 
  
  but my suggestion is to keep the payment method open . so that we can pay before the date too. Now I updated another card . still dont know if i will continue brizy cloud or lose access bcz of such a system

  0
• 

  KC George

  • December 12, 2023 04:50

  Hi Manoj,

  You have successfully renewed your Studio subscription for another year yesterday. 

  Unfortunately, there isn't a manual renewal option available through our payment processor Paddle.

  0

Please sign in to leave a comment.