500 server error
Hi,
I'm getting an internal 500 server error for my website BrainSlim.com. I had it on unpublished when it happened. I was working in the SEO and Favicon area. I tried publishing the website, however it doesn't load. I used the DNS Checker and it has propigated, however the domain hasn't connect at your end. The domains usually connect pretty fast, so i assume the internal 500 error is the issue.
Kind regards
Nigel
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Hi Nigel,
Thank you for reaching out to us.
It appears that the DNS configuration for your domain brainslim.com is incomplete. Specifically, there is no CNAME record set up to point to Brizy Cloud website.
To resolve this issue, please ensure that you update your DNS settings and add the necessary CNAME and A record to correctly associate your domain with the brizy.site subdomain.
Additionally, please remove any existing AAA records and update the A records accordingly.
For more detailed instructions and information, I recommend referring to the following link:
https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-Best regards,
Ariel H.0 -
Hi Ariel,
My Cname and A record showed 'Enabled' However, what appeared to be DNS enabled was not as you correctly pointed out. I have since found another hidden field to actually activate it. A very unintuitive dashboard indeed. I will transfer the domain to another domain provider at some stage. One that is more user friendly.
I aplogize for any inconvenience caused.
Kind regardsNigel
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Hello i am getting the same message 500 Server Error and as far as my side everything looks working.
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Hi Yosi,
The page https://ai.software4all.io/ appears loading fine at my end. Are you still facing this issue or is it resolved?
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