Pro license not found?
Hi!
I have been using brizy for a while on two websites. The one on grondwateroppeil.nl gives me the following message: Brizy Pro: License Key Not Found. I cannot seem to find this license, which is weird since it was bought on 30-06-2023. It was on my old business e-mail back then, which has now swapped to the current one. Maybe that is the issue?
I got proof of payment as well!
Could you please look into this? :)
Kind regards,
Stein
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Hi Stein,
Thank you reaching out to us.
This issue often occurs when there is a mismatch between the versions of Brizy and Brizy Pro. To resolve this, please make sure that you have the latest versions of both plugins installed.
If you have any further questions or need assistance, feel free to let us know.
Best regards,
Ariel H.0 -
Hi,
I can’t seem to find the license in my account. It’s in my old account under info@ibuildwebsites.nl. Can you migrate it to this account please?
It doesn’t let me update, since it says no license available.
Kind regards,
Stein de Groot.
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Hi Stein,
Your account email with us is info@..............marketing.nl. Please use this email to sign into your brizy.io account. You can see your license under the 'WP Licenses' tab.
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Hi,
I know, but there should be 3 licenses there. I have one for my own website and two for external websites. It's under my old account I believe, which e-mail address I cannot access anymore. I cannot reset the password for this.
'old' email: info@........websites.nl
If you want to verify that's okay.
websites are:
Compleetmarketing.nl
Grondwateroppeil.nl
and soon to be: Rivercitybootverhuur.nl
Can we get this fixed?
Kind regards,
Stein de Groot.
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Hi Stein,
We have sent a new password to your email info@.....dwebsites.nl. Please check your inbox for an email from support@brizy.io
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Hi,
I understand, but as said before, I cannot enter this e-mail account anymore. It doesn't exist.
Is there any other way to verify and get these licenses to my 'new' e-mail account?
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Hi Stein,
Even though your email does not exist, you can use it as your username and login to your brizy.io account. I have sent the login details to info@........etmarketing.nl. Please check your inbox for an email from support@brizy.io.
Follow the process in this screen recording to sign into your brizy.io account. https://jmp.sh/ZlrdF6lF If you find it difficult to login to both your accounts please get back to us. We will schedule a Zoom call to help you.
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Hi!
Thank you, I can login to my old account now. Still missing a third license though, for grondwateroppeil.nl .
It's in neither account send to you. Might belong to my own e-mail adress, but is this public?
Want to have all three licenses in one place, would that be possible?
Kind regards,
Stein de Groot.
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Hi Stein,
You have the option to add multiple plans to a single account. Please watch this screen recording for the procedure https://jmp.sh/omczoXCQ
Please give us the third email address and we can check your account associated with it. If you want us to delete your email address before making this post public, please let us know.
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Hi,
So I need an extra plan then?
Third account should be sgro@.......ok.com, please dont make this public since I don't want (more) spam :).
Kind regards,
Stein de Groot.
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Hi Stein,
The email sgro@.......ok.com is not available in our customer database. However I see another email address when searching for your name. sgro@......ships.nl Please try this email address.
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Hi George,
Weird.. I am missing the license for grondwateroppeil.nl , can you see which e-mail adres is associated with this account? I've tried all adresses I can remember.
Kind regards,
Stein de Groot.
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Hi Stein,
We are unable to locate an account with a license activated for the domain grondwateroppeil.nl. You had an account associated with the email Info@......websites.nl. I showed you how to log into this account in a screen capture. I can no longer see this account. Have you canceled the account?
Please consider adding a new plan to one of your existing accounts and generating a new license for the domain grondwateroppeil.nl.
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Hi,
I can’t seem to find the license in my account. It’s in my old account under info@ibuildwebsites.nl. Can you migrate it to this account please?
It doesn’t let me update, since it says no license available.
Kind regards,
Stein de Groot.
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Hi Stein,
As I previously stated, our client database shows that the account linked to the email info@......websites.nl is missing. This account was active when I made the screen recording a few days ago explaining how to log in to this account. This may no longer be available in our client database due to a change that happened in the recent few days.
Since you can't find a license for grondwateroppeil.nl, I suggest these steps
- Sign in to your brizy.io account using info@..............marketing.nl
- Add a new plan to your account following the procedure in this screen recording https://jmp.sh/omczoXCQ In the screen recording where I say add a Personal Cloud plan, please interpret it as adding a Personal WP plan
- Under WP licenses tab of your brizy.io account, create a new license for grondwateroppeil.nl
- Add the above license in your WordPress Dashboard
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Hi,
I changed info@ibuildwebsites to sgro@safeships.nl, thats why you can't find it anymore.
I am not taking another subscription. Grondwateroppeil.nl has and active theme that has been purchased and I can show you a receipt of this. This website is a 'charity' website, so we cannot afford to spend the money on the team more than once. The theme was working fine, but it suddenly stopped working. I just need to e-mail that this is connected to, so I can check the pro-license code. License looks like this PRP******************18V.
Please stop trying to get me another subscription. You should be able to figure out which e-mail adres is attached to grondwateroppeil.nl subscription at the moment.
I can show proof of payment as well for purchase on 30-06-2023.
Kind regards,
Stein de Groot.
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Hi Stein,
We did try to locate the account with a license activated for the domain Grondwateroppeil.nl; but without success. As per our records, you have these two accounts with us with 1 'Personal WordPress' subscription each
Let's say the charity organization paid for the 'Personal WordPress' plan and the payment should give them access to 1 Personal WP license key until June 30, 2024. Since the account from which this license was generated is no more available in our database let me send you a temporary license key. Please check your email info@..............marketing.nl for the license which is generated today with the expiry date June 30, 2024. Please use this license for the Grondwateroppeil.nl project.
By the time it is time for the charity organization to renew their license on June 30, 2024, please add a new Personal WordPress plan to one of your existing accounts and generate a new license key for them.
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Hi George,
Thank you for this solution!!
I did not receive anything yet in info@compleetmarketing.nl though.
Kind regards,
Stein de Groot.
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Hi Stein,
I have resent the email with a CC to sgro@....ships.nl from the email address communitysupport@brizy.io
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