I keep having text I've added deleted when I hit the backspace button (it thinks I'm in "find text")

Dan Klatt

• December 04, 2023 19:50

This happened about 17-23 times today, since a new update, apparently.

This video I uploaded shows it in action: https://youtu.be/9Nux5mcwm8E.

Thanks,
Dan

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  KC George

  • December 05, 2023 05:29

  Hi Dan,

  I attempted, but was unable to replicate the problem you are experiencing. In my test, using backspace did not remove the entire text.  Please see this screen recording https://jmp.sh/fb8JOb7K

  Please try clearing your screen of the "No Matches found" notification. It could be helpful to close everything and open it again. This issue can go away if you disable the Find mode.

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  Timothy Faux

  • January 12, 2024 15:13

  I'm having this exact same problem today. Can't delete any text in a paragraph without entire paragraph disappearing. Clicking on text shows "No matches found" box. I was editing in a saved layout on a Brizy Pro Wordpress environment, Astra theme, using Chrome. All latest updates. My workaround was to paste into text editor and repaste back in as plain text. But this was frustrating.

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  Ariel H.

  • January 12, 2024 15:27

  Hi Timothy,

  Thank you for reaching out to us.

  To troubleshoot the issue, could you try reproducing it in incognito mode or using a different browser? This will help us determine if the problem is browser-specific. 

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Timothy Cimino

  • August 01, 2024 15:27

  I'm having this same problem just today! But I figured out what was causing it.  Whenever I backspace it erases roughly a whole sentence, everything I did after a save.  I began in Firefox and get the same problem when I switched to Chrome, to test if it was a browser problem. 

  It turns out that backspacing erases everything back to a "#" character that I was using.  Whenever I deleted that character, then backspace worked normally.  When I put it back I had the same problems,

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  Ariel H.

  • August 01, 2024 16:33

  Hi Timothy,

  Thank you for reaching out to us.

  Please update Brizy to the latest version. After updating, clear all caches / purge all cache and check if this resolves the issue.

  

  Additionally, consider clearing your browser cache or trying a different browser to verify the issue.

  Kind regards,
  Ariel H.

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  Timothy Cimino

  • August 01, 2024 19:43

  Thanks. I'll update.

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