Image upload not working

Lophii Creations

• December 04, 2023 14:03

Hello, I am trying to upload images on the image block but it is not taking me to the upload page. It's stuck on loading. I noticed this happened after I bought the Pro version, however even after I deactivated the pro version the problem continued. Please help.

Thank you

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• 

  Ariel H.

  • December 04, 2023 14:09
  • Edited

  Hi,
  
  Thank you for reaching out to us.

  We have identified an incompatibility between the most recent versions of Brizy and Jetpack Image optimizations. If you have enabled any of the following options, we kindly request you to disable them temporarily to upload images using Brizy.

  1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP
  4. And lastly, if your website is hosted with GoDaddy, please disable CDN - https://in.godaddy.com/help/enable-or-disable-my-cdn-40921

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Lophii Creations

  • December 04, 2023 14:20

  Hi,

  Thank you for your response. I don't have Jetpack downloaded, I do however have Converter for Media downloaded, I disabled that but it does not seem to have solved the problem.

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• 

  Ariel H.

  • December 04, 2023 14:32

  Hi,

  Thank you for keeping in touch.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15534397455890
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  In the meantime, could you please try disabling all other plugins except for Brizy and Brizy Pro to see if the issue persists? If the issue does not occur with other plugins disabled, it is possible that there may be a conflict with one of the third-party plugins installed on your site. Additionally, you can try temporarily switching to another theme to determine if the issue is related to your current theme.

  Best regards,
  Ariel H.

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  Lophii Creations

  • December 05, 2023 16:12

  Hi Ariel,

  I have tried the method of disabling all the plugins and it turns out that the Popup Maker Plugin I had was causing the issue. 

  Thanks for you help!

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