Problems with publishing a custom domain

Louder Italia

• December 04, 2023 11:37

We configured in the right way the CNAME and @ parameters in our custom domain louderitalia.it but still we can't see the page online after 40 hours from its publication.

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  Ariel H.

  • December 04, 2023 11:57

  Hi,

  Thank you for reaching out to us.

  It appears to be working now, could you please try clearing your browser cache or try using another browser?

  

  Best regards,
  Ariel H.

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  Louder Italia

  • December 04, 2023 13:36

  I tried with another browser, before and after clearing all the cached files and still getting the same message. 
  I do not understand why my landing page designed in Brizy does not show up on my custom domain.
  
  Any other suggestion?

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  KC George

  • December 04, 2023 13:41

  Hi 

  Apart from the A Record you have added to your domain, I see an additional A Record associated with your domain.

  

  Please sign into your Domain Control panel and delete the A Record with the IP 35.214.138.55 so that the domain louderitalia.it can point to your Brizy Cloud project.

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  Louder Italia

  • December 04, 2023 18:15

  Thanks for your answer.
  Actually, we did get your feedback and apply it already but nothing changed. We still encounter the same issue as shown in the attachments.

  This is getting very annoying right now.
  
  

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  KC George

  • December 05, 2023 10:30
  • Edited

  Hi

  After you have deleted the additional A Record, both https://louderitalia.it/ and https://www.louderitalia.it/ are now pointing to your Brizy Cloud project which is in Draft Mode.

  You can publish your project by selecting the 'Publish Page' option at the bottom right corner of the Brizy Cloud editor. The website preview will be available on your custom domain once you publish the project. 

  

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  Louder Italia

  • December 05, 2023 09:53

  Alright, working now. 
  
  Thanks a lot :)

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