I'm having a couple of issues

Michael Manjarrez

• November 30, 2023 20:49

1) I'm not sure how this happened but my site no longer has a home page and the way it's displayed on a desktop almost resembles the way it would look on a cell phone.  I'm not sure how this happened? 

 

2) There are images that when I'm on my site appear but when I go in to edit them out, they are not on my pages.  There's a reoccuring image of hands holding what looks to be a plant or leaves...I don't have this picture anywhere on my site.  How can I get rid of it? 

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  Ariel H.

  • December 01, 2023 10:06

  Hi Michael,

  Thank you for reaching out to us.

  To help us gain a better understanding of the issue, would you mind providing some screenshots or a short screencast to demonstrate the problem? 

  Additionally, please share the Project Name and Preview URL of your project in the Brizy Cloud Dashboard so that we can inspect your website.

  

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Michael Manjarrez

  • December 07, 2023 09:57

  The screen shot below shows the issue happening in my services page. When I’m editing my page, I do not see this background but yet when I’m on my site “live” it’s there. How is this happening?

  This is my project

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  Ariel H.

  • December 07, 2023 14:50

  Hi Michael,

  Thank you for the update.

  We received your reply but unfortunately, the screenshot you sent couldn't be found. It's possible that our CMS flagged it as spam. Sorry about that.

  Would you be able to send the details to communitysupport@brizy.io? Please include the Project Name and Preview URL.  Additionally, please add this reference number "15461234277266" in the Subject line.

  In the meantime, could you please try using another browser to see if you encounter the same issue?

  Best regards,
  Ariel H.

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