Insertion point offset

Paul Fitzgerald

• November 30, 2023 18:42

Hi,

Recently I have noticed when I want to click on a link or navigation arrow nothing happens, but if I move the mouse down 2cm I can access the link.

Similar when I am editing a text box on a page, I have to move the mouse down before I can edit it.

Is there a setting I might have changed in error?

The website is corkgatesandrailing.com

Thanks, Paul

 

0

• 

  Ariel H.

  • December 01, 2023 08:22

  Hi Paul,

  Thank you for contacting us.

  Unfortunately, I'm unable to access corkgatesandrailing.com from my side. Please have a look at this screen recording https://jmp.sh/4YEP8UhU To help us get a clearer picture of the issue, would you mind recording a brief screencast showing the issue? You can use loom.com for this purpose.

  I am looking forward to your response.

  Best regards,
  Ariel H.

  0
• 

  Paul Fitzgerald

  • December 04, 2023 07:37

  Hi Ariel H,

  Thanks you for the prompt response.

  Apologies I gave you the wrong web address
  https://corkgatesandrailings.com

  I viewed your video, and it works fine for you, I am using Safari but I will try another browser.

  I have included two screenshots to indicate my issues. In the first one - the slider, I can’t click on the arrow direct I have to place the mouse indicated in the screenshot. In the second screenshot I have placed my mouse in the text box to edit but it's activating the Underline button in the toolbar.

  Loom will not run for me I’m afraid, does nothing when I tried to enable the last setting.

  Thanks,
  Paul

  0
• 

  KC George

  • December 04, 2023 14:29
  • Edited

  Hi Paul,

  Unfortunately our help desk software does not support email attachments and we could not take a look at the two screenshots you had attached to your email.

  Please visit the forum at https://support.brizy.io/hc/en-us/community/posts/15459337397522 and attach the images again using the image icon.

  

  0
• 

  Paul Fitzgerald

  • December 04, 2023 23:37

  Hi KC George,

  Reference above email; See screenshots

  In the first screenshot - the slider, I can’t click on the arrow direct I have to place the mouse indicated in the screenshot. In the second screenshot I have placed my mouse in the text box to edit but it's activating the Underline button in the toolbar. I forgot to mention in my last email, all other links are fine ...

  Loom will not run for me I’m afraid, does nothing when I tried to enable the last setting.

  Thanks,
  Paul

  

  0
• 

  KC George

  • December 05, 2023 09:14

  Hi Paul,

  Can you please let us know your Safari version number? If you update the browser to the latest available Safari version, would this issue persist?

   

  0
• 

  Paul Fitzgerald

  • December 07, 2023 09:56

  Hi KC George,

  I have updated Safari to Version 17.1.2, but it hasn’t made a difference.
  Google Chrome works fine.

  Thanks,
  Paul

  0
• 

  KC George

  • December 07, 2023 13:03

  Hi Paul,

  Are you using the Default display resolution for your Mac? If you are not, please try using the Default option and check if the issue resolves.

  

  This issue may not be specific to Brizy. You may want to also explore taking help from Apple support. 

  0
• 

  Paul Fitzgerald

  • December 11, 2023 05:39

  Yes. I’m using the default display KC 

  0
• 

  KC George

  • December 11, 2023 08:49

  Hi Paul,

  If the issue is specific to a single computer, switching to Google Chrome may be the best solution for the moment. 

  0
• 

  Paul Fitzgerald

  • December 11, 2023 15:16

  Hi KC,

  It's not causing any grief from the client end so I'm not too worried about it.

  Thanks for the assist, 

  Paul

  0

Please sign in to leave a comment.