Brizy not loading

Claire Furjanic

• May 19, 2023 22:04

Hello, I just recently updated to Brizy Pro, but whenever I click "Edit with Brizy", I just get the spinning loading sign and nothing more.

 

Please let me know what I can do to fix this,

Thanks.

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  KC George

  • May 22, 2023 07:32

  Hi Claire,

  We apologize for the inconvenience. The looping pre-loader normally indicates that a software in your hosting server environment is interfering with Brizy editing. To fix the problem, please log into your hosting account and verify if any of this software is turned on in your server management system (like cPanel). Disable these systems one at  a time and see if that makes a difference.

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Please also check if you have installed a plugin which accomplishes a similar purpose in your WordPress Dashboard. Deactivate each plugin one by one to see if the error disappears. Once you identify the interfering software, relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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  Claire Furjanic

  • May 22, 2023 14:47

  Hi, I am still having this problem despite trying to disable plug-ins and security. 

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  KC George

  • May 22, 2023 15:02

  Hi Claire,

  I am making a private ticket for you. You will receive an email from support@brizy.io. In reply to the email, please provide us with login credentials to your WordPress Dashboard. 

  We will continue this conversation through email.

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