Lightbox Issue
Hello Brizy Team I've an issue with the Lightbox functionality.
It stop working correctly since a week or two on one of my website. I can see that the urls of the big image is a bit strange maybe it's a clue.
on this website
https://www.eriknussbicker.com/le-cerf
https://framboise.brizy.site/le-cerf
Also the "Sync in progress" badge is still on!
Tell me how to fix these please !
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Hi Mathieu,
Thanks for reaching out to us.
To help us better understand the issue with the lightbox functionality, could you please confirm where on the website the lightbox is enabled?
Regarding the sync issues, we have recently received similar reports. To address this, I recommend accessing the root directory of your site and navigating to the /var and /cache subdirectories. Once there, please delete all the files inside these folders.
After this, go back and update your pages to see if this resolves the issue. You can access the root directory of your website using FTP or the File Manager in your hosting dashboard.Please try this and let me know how it goes.
Best regards,
Ariel H.0 -
Hello Ariel Thx for the answer, the Lightbox issue is visible here
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Hi Mathieu,
Thank you for the update.
We are currently investigating the lightbox issue. In the meantime, have you had a chance to follow the steps I mentioned in my previous response to address the sync issue?
I am looking forward to your response.
Best regards,
Ariel H.0 -
Hi Mathieu,
Thank you for your patience.
We released an update today to address lightbox issue. If you're still experiencing the issue on your end, I recommend clearing your browser cache or trying to access it using a different browser.
If you have any additional concerns or questions, please feel free to let us know.
Best regards,
Ariel H.0
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