Error Log message

Darren Nicholls

• May 18, 2023 12:47

Hi there,

Checking the error log for my clients site and we've got 100's of lines of the following. Any thoughts as to why this is happening?

The site uses WooCommerce and Brizy, Brizy Pro WordPress Plugin.

[18-May-2023 12:24:40 UTC] Cron reschedule event error for hook: brizy-cloud-synchronize, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {"schedule":"5minute","args":[],"interval":300}

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  Ariel H.

  • May 18, 2023 13:52

  Hi Darren,

  Thank you for contacting us.

  This error normally happens when a security, firewall, malware protection or DDOS system interferes with the functioning of Brizy. These systems are known to suspect genuine requests from Brizy as a threat and block it. To identify the interfering software.

  1. Please disable any security plugin in your WordPress Dashboard and check if the problem persists
  2. Please log in to your hosting account and check if any security, malware protection, firewall, DDOS or similar systems are enabled on your account (in the Server management software like cPanel). To identify the system which is interfering with Brizy, please try disabling one system at a time and check if the problem persists.

  Once you have identified the underlying issue, please consult with the hosting company to determine whether or not there are any changes that may be required to allow Brizy editor to function.

  If you require assistance in identifying the underlying system, please contact us; we will require access to your WordPress dashboard in order to provide further assistance.

  Best regards,
  Ariel H.

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