Brizy personal cloud subscription going to wrong email

Blue Star Property Management

• May 17, 2023 17:45

How come my brizy personal cloud subscription emails are going to my old email and how can this be updated to match my brizy login and normal brizy email? I keep receiving receipts and info about my subscription to the wrong email address.

 

Thanks,

Daniel

0

• 

  Ariel H.

  • May 18, 2023 08:33

  Hi Daniel,

  Thank you for contacting us.

  Please update your email address in your account from Account ⇾ Settings.
  https://prnt.sc/MZvbAWpIv_tG

  Best regards,
  Ariel H.

  0
• 

  Blue Star Property Management

  • May 19, 2023 18:10

  Ariel,

  I changed my email in the account -> settings months ago. Yet the emails for the billing and the support forum both go to the old email. I reached out to Paddle.com directly and they were able to change the email. My support.brizy.io emails still go to the wrong one though. Do you know how to remedy this?

  Daniel

  0
• 

  Ariel H.

  • May 22, 2023 08:06

  Hi Daniel,

  Thank you for keeping in touch.

  To make sure that I have the correct information, can you please provide your preferred email address? We may need to manually update it.

  I look forward to hearing from you.

  Best regards,
  Ariel  

  0

Please sign in to leave a comment.