Images not showing after selecting

Vishal Kakka

• November 28, 2023 11:03

I'm not able to add any images to the website I'm working on. When I go to add images, after selecting an image it just shows the loading circle for a while and then the upload option again. No picture. I tried clearing cache, removing any unnecessary plugins and even logged in from a different browser, but the issue still persists. 

First time this happened. Any help on this would be really great.

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  Ariel H.

  • November 28, 2023 11:07

  Hi Vishal,

  Thank you for reaching out to us.

  We have identified an incompatibility between the most recent versions of Brizy and Jetpack Image optimizations. If you have enabled any of the following options, we kindly request you to disable them temporarily to upload images using Brizy.

  1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP
  4. And lastly, if your website is hosted with GoDaddy, please disable CDN -https://in.godaddy.com/help/enable-or-disable-my-cdn-40921

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Vishal Kakka

  • November 28, 2023 11:17

  I see. I have Jetpack Boost installed and the Image CDN option was indeed interfering with the image uploads. It's fixed now. Thank you very much for your help! 

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