Images and icons not loading inside the builder

Matias Peña

• May 17, 2023 13:52

Inside the Brizy builder, images and icons are not loading. When I publish and preview it it looks fine.

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  Ariel H.

  • May 17, 2023 14:13

  Hi Matias,

  Thank you for contacting us.

  Could you please try it in incognito mode or try using another browser and see if this makes any difference?

  Best regards,
  Ariel H.

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  Matias Peña

  • May 17, 2023 15:18

  I think I found the issue. 

  I have a redirection plugin to redirect the homepage (only) to a page made in Framer.

  But that redirection is tricking Brizy into trying to load the images from that subdomain. When I uninstall the plugin the images inside the builder load correctly.

  I'm attaching a pic for reference.

  The Framer subdomain is "new", as you can see from the image below it's trying to load images from there.

  

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  Ariel H.

  • May 17, 2023 16:05

  Hi Matias,

  Thank you for the update.

   It appears that there might be a conflict between your redirection plugin and Brizy Builder. Regrettably, we are unable to provide assistance for issues arising from third-party plugins. I kindly suggest considering an alternative plugin for redirecting your home page. You may also want to temporarily disable the redirection plugin while you are working on your page. 

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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