Email tab not loading -clocks

Mike Mcdermott

• November 27, 2023 14:23

The email and Apps tabs are not loading. Only the Recaptcha tab. 

https://ibb.co/KjqD5Xp

 

Please let me know when this is fixed. Client would like to go live this week. 

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  Ariel H.

  • November 27, 2023 14:33

  Hi Mike,

  Thank you for reaching out to us. I'm sorry to hear that you're facing difficulties with this issue.
  Could you kindly provide us with the Project Name and Preview URL of your project in the Brizy Cloud Dashboard?

  

  In the meantime, could you please try editing the form in incognito mode or using another browser to see if the issue persists?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Mike Mcdermott

  • November 28, 2023 11:17

  Hi there ------------------ Rides 4 Fun I tried opening this up in Incognito mode, as well as Safari, to no avail. Thanks, Mike

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  KC George

  • November 28, 2023 13:40

  Hi Mike,

  We have fixed this issue on your project. Please check and let us know if you are able to access the Email Notification screen on the above project. 

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  Mike Mcdermott

  • November 28, 2023 17:10

  Yes, it is working now. Thank you 

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  Jiri Dolejs

  • February 07, 2025 15:16

  same problem here! can you please check? K C George...?
  
  https://admin.brizy.io/projects/6220612/editor/page/69130
  
  

   

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  KC George

  • February 10, 2025 04:54

  Hello Jiri,

  This above issue usually happens when there are two Brizy forms with the same form ID within a project. To fix the above issue, kindly duplicate the form by clicking on the "duplicate" icon at the top right corner of your form

   

  Then delete the original form and setup email notification in the duplicated form. 

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