New pages show empty after Brizy update

Wim Dewitte

• November 26, 2023 21:13

Hi there,

I updated Brizy to version 2.4.31 and Brizy Pro to 2.4.28. After doing so, when I create a new page with Brizy (pages are set to work with Brizy and do not have a template attached), an empty page shows. When I look into the console of my browser, the pages have the following body class="page-template page-template-brizy-blank-template page-template-brizy-blank-template-php page page-id-101805 logged-in admin-bar wp-custom-logo wp-embed-responsive no-sidebar nav-below-header one-container header-aligned-center dropdown-hover brz customize-support"

Could you please solve this?

Best regards,
Wim

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  Wim Dewitte

  • November 26, 2023 22:44

  I have restored the site to a back-up and noticed something interesting: when the back-up is restored, I cannot create a template because I can only choose from Global Blocks. When I update Brizy to the latest version, I this is resolved, but several templates break in the front-end and show an emplty page, like explained above.

  

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  Ariel H.

  • November 27, 2023 10:04

  Hi Wim,

  Thank you for reaching out to us.

  Have you attempted to resolve the issue by temporarily deactivating all plugins except for Brizy and Brizy Pro? If not, please give this step a try and inform me of the outcome.

  If the problem still persists, could you guide us through the exact steps to replicate the issue? Also, it would be helpful if you could grant us temporary access to your WP Admin credentials, so we can inspect your site.  Please add us as an Admin user and send the following details to communitysupport@brizy.io:

  - Community Support link: https://support.brizy.io/hc/en-us/community/posts/15349920231698
  - Admin User:
  - Password:

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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