Photos not loading in builder
When I am in builder, I am having an issue where I add a blank photo, when I click to add a photo, the photos are not popping up.
I have also tried adding a saved layout, remove the photo, and replace it with another photo but the photo selection page is not opening up.
I use the plugin through godaddy managed wordpress.
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Hi Johnathan,
Thank you for reaching out to us.
To help us understand the issue better, could you please provide us with a screenshot / screencast demonstrating the issue? This will help us to reproduce the issue on our end and find a solution for you.
Meanwhile, please try the following steps and see if this will help:
1. Deactivating one plugin at a time and checking if the problem resolves.
2. Temporarily switch to another theme and check if the issue goes away.
3. If by any chance you have embedded custom code on your pages, please try to temporarily remove it and see if this makes any difference.
I am looking forward to your response.
Best regards,
Ariel H.0 -
Sometimes it works, other times it does not. Usually I can clear cache and reload the page in Brizy editor. But I have tried that and it is not working. I have also tried logging off and logging back in. When i click on the photo area, the photo gallery does not load.
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Hi Johnathan,
Thank you for the update.
Please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io
Community Post link: https://support.brizy.io/hc/en-us/community/posts/15342250192529
WordPress Admin URL:
Username:
Password:
URLs of affected pages:Please make a full backup of your website as a precaution.
I am looking forward to your response.
Best regards,
Ariel H.0
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