Issue with alignment and sizing changes in the mobile view

Chris W

• November 26, 2023 16:20
• Edited

Hello Support, Cloud editor in mobile view last night had something go wrong with all my websites. The alignment became offset more to the right side of the screen as your looking at it, it also enlarged the images, text, tables, etc., making them somewhat blurry too. What a mess, the header, body, footer all images and text everything enlarged. I had to go to the mobile edit and realign and resize everything. The issue is the same across all my mobile devices whether it's iOS or Android phones. But I am sure this will mean I will have to undo any readjustments I had to make to compensate! to make my clients happy! So far this is the worst bug or whatever this is, it just created a lot of unnecessary work for me. Update this seems to be only with the Chrome browser. I've double-checked the zoom setting on all my devices they are at 100% as they should be. The fact it is occurring on all devices, but only with the Chrome browser suddenly seems to suggest some sort of incompatibility has occurred either because of a Chrome browser update or with an update from Brizy with regards to the mobile editor. If the Chrome browser was not the main browser of choice for online surfing it may not be as big of a deal as it is. Thanks in advance for getting this resolved quickly.

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  Ariel H.

  • November 27, 2023 11:27

  Hi Chris,

  Thank you for reaching out to us. I'm sorry to hear that you're facing difficulties with this issue.
  Could you kindly provide us with the Project Name and Preview URL of your project in the Brizy Cloud Dashboard so we can inspect your site?

  
  Additionally, it would be helpful if you could provide some screenshots that demonstrate the issue you're facing.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Chris W

  • November 28, 2023 02:57

  Hello Ariel, it's all of them I adjusted a couple of them, but can start with this one, that I haven't Clearbay AutoGlass LLC the URL: 

   

  Thanks, Chris

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  Ariel H.

  • November 28, 2023 08:29

  Hi Chris,

  Thank you for the update.

  I've taken a look at your website, and it seems to be functioning well on both my desktop and mobile devices. I've even made a screen recording for you, which you can view via this link: https://youtu.be/yxglNDAohqE

  Could you possibly share a brief screencast showing the problem you're encountering? This will help us better understand the issue and possibly offer a solution.

  Best regards,
  Ariel H.

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  Chris W

  • November 28, 2023 18:23

  Here is the Chrome Browser View of the website. The text is wrapped because of the enlargement process that happens for whatever reason. I will select another browser view for comparison In another reply....

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  Chris W

  • November 28, 2023 19:50

  Here is another browser view from Firefox, but it looks the same on Edge, Safari, etc., with No wrap-around or enlarged images  et.,,,,

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  Ariel H.

  • November 29, 2023 09:03

  Hi Chris,

  Thank you for your cooperation.

  Unfortunately, I'm unable to replicate the issue you're experiencing on my end - https://www.youtube.com/shorts/y-Qf0Cs5N7Q. As demonstrated in the linked screencast, I'm using Chrome. 
  I've also reached out to several colleagues to see if they could replicate the problem, but they've all reported that everything appears normal on mobile, with no page enlargement.
  I would recommend trying to view your pages on a different mobile device, and perhaps ask a few of your friends to do the same to see if they encounter the same issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Chris W

  • November 29, 2023 17:03

  Hello Ariel, OK I'll do some more research into it. All the websites look great on any other browser except for Chrome, but at your location In Europe, it seems there is no issue even with the Chrome browser displaying the websites as they should be. IDK, something is happening to make them enlarge on Chrome. I will reach out to Chrome and my mobile carrier too. It is showing up enlarged and out of alignment etc., on other phones too as I have asked for verification from others here in the US already before contacting you. Hopefully, there's a resolution to this soon.

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  Chris W

  • November 29, 2023 19:13

  Hello Ariel, Update it has been resolved through Google support! Thanks for your fast reply and help!

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