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  • Ariel H.

    Hi Sherif,

    Thank you for reaching out to us.

    Have you attempted to resolve the issue by temporarily deactivating all plugins except for Brizy and Brizy Pro? If not, please give this step a try and inform me of the outcome.

    If the problem still persists, could you guide us through the exact steps to replicate the issue? Also, it would be helpful if you could grant us temporary access to your WP Admin credentials, so we can inspect your site. Please add us as an Admin user and send the following details to communitysupport@brizy.io:

    - Community Support link: https://support.brizy.io/hc/en-us/community/posts/1532026244174
    - Admin User:
    - Password:

    As a precaution, please make a full backup of your website.

    Best regards,
    Ariel H.

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