Brizy Template for Single Product Issue

Orla Kirwan

• November 24, 2023 11:42

Hi,

I have an issue with the custom templates I have created within Brizy > Templates for single products in Woocommerce. I have a number of different templates and one displays as blank when I click into 'Edit with Brizy'. It shows as the blank start screen as if nothing has been added to the page. On the frontend, the pages display as I have previously created within Brizy - view product page >

On the other templates, the content displays as normal in Brizy editor.

I have the most up to date versions of Brizy and Brizy Pro active.

I have deactivated all plugins and reactivated to see if there is a conflict issue.

Can you look into this please?

Thanks,

Órla

 

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  Ariel H.

  • November 24, 2023 11:50

  Hi Orla,

  Thank you for reaching out to us.

  For better understanding of the problem, would you mind creating a brief screencast to demonstrate the issue? You can use loom.com to create the screencast and then share the link with us.

  I am looking forward to your response.

  Best regards,
  Ariel H

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  Orla Kirwan

  • November 24, 2023 14:09

  Hi Ariel,

  Here's a link to see what's happening: https://www.loom.com/share/cbcef3cbdfc6485b8a2df1021a79ed82?sid=4a614ac1-d0fc-4b74-9dbb-782e0548dd62

  Thanks,

  Órla

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  Ariel H.

  • November 24, 2023 15:12

  Hi Orla,

  Thank you for your cooperation, that is interesting.

  Have you considered trying out a different theme to see if there might be a conflict? It could be worth exploring. Additionally, take a look at the revisions made on the template - https://i.imgur.com/2q3kOPa.png
  Is there a possibility of reverting it to a previous timestamp? That might help in troubleshooting the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Orla Kirwan

  • November 24, 2023 16:24

  Hi Ariel,

  Thanks for your suggestion. I have tried using another theme and also reverting back to other previous versions of the page to see if it helps but I still have the same issue.

  I have remade the page template again from scratch and the content seems to be working this time. I'm not sure why this original page had an issue without it replicating on other pages.

  Thanks for your help!

   

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