Header/footer blocks not rendering of live pages

Jon Goldman

• November 24, 2023 04:48

The header and footer blocks are there in the designer, but do not exist on the live website. It was fine yesterday, but disappeared on all three pages sometime today, even on a page that hadn't been updated.  Website is www.danielswelchester.com.  Here's what the header looks like in the designer.  I tried re-adding the block to a page and updating, and it didn't work.

0

• 

  Jon Goldman

  • November 24, 2023 04:57

  Oops.  A little slow tonight.  I realized the problem is the background color is not rendering.  I changed the white lettering to black so it can be seen, but still can't get the background color to appear.  I'll keep working on it.

  0
• 

  KC George

  • November 24, 2023 06:47

  Hi Jon,

  Kindly try switching to Blocksy from Twenty Twenty Two as your WordPress theme and see if it fixes the problem.

  Kindly contact us again if you are unable to resolve the issue. We will need access to your WordPress Dashboard to troubleshoot and fix this issue.

  0
• 

  Jon Goldman

  • November 24, 2023 16:49

  Thanks for the quick response.  That did not work.  Please let me know how to provide dashboard access.

  0
• 

  KC George

  • November 27, 2023 04:24

  Hi Jon,

  To give us access, please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/15291802879506
  • WordPress Admin URL
  • Username
  • Password

  Please let us know in this forum when you send us the email.

  0
• 

  Jon Goldman

  • November 27, 2023 17:54

  Email sent.  Thanks.

  0
• 

  Ariel H.

  • November 28, 2023 09:14

  Hi Jon,

  Thank you for your cooperation.

  It appears that you are using an older version of Brizy Pro, updating it to the latest version has resolved the issue. I also recommend updating your other plugins.
  

  Kind regards,
  Ariel H.

  0
• 

  Jon Goldman

  • November 28, 2023 16:41

  Interesting. Thanks.  I installed Brizy Pro, but have never used any of its features, so I don't think to keep it updated.  As you can see, it's just a neighborhood website that gets little traffic, so I don't keep things updated.  I'll know this for the next time.

  0

Please sign in to leave a comment.