Brizy + Toolset Views = Blank page
I've run into an odd issue affecting the latest versions of Brizy (2.4.31), Brizy Pro (2.4.28), Toolset Types (3.5.1) and Toolset Views (3.6.10).
Without Toolset Views active the site workings normally. As soon as Views is activated, on any page edited with Brizy and containing button elements, the page is completely blank. This is a fresh install ow WP 6.4.1 with only the above plugins loaded.
No buttons: https://test.pressdev.site/index.php/2023/11/23/no-buttons/
Buttons: https://test.pressdev.site/index.php/2023/11/23/buttons/
Inspecting the page you can see there's nothing being loaded within the <body> at all on the page with buttons. Other elements might have the same affect but I haven't tested further.
I've go quite a lot of client sites running Views so this is pretty concerning!
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Hi Dustin,
Thank you for reaching out to us.
It seems like there's an incompatibility issue between Brizy and Toolset. Our developers are already informed about this and are working on a solution. We apologize for the inconvenience. Meanwhile, you might want to revert to an earlier backup. If you need the previous versions where this issue didn't occur, please let us know and we'll provide a download link.
Best regards,
Ariel H.0 -
I was excited to see an update for Brizy / Pro, not so excited to find this bug still exists. Is there any word on when a fix is expected?
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Hi Dustin,
Apologies for any inconvenience caused. The team is actively addressing this issue. Regrettably, I don't have an exact timeline for its resolution at the moment.
Could you please provide us temporary access to your WP Admin credentials so we can inspect your site?
We kindly request you to add us as an Admin user and send the following details to communitysupport@brizy.io:- Community Support link: https://support.brizy.io/hc/en-us/community/posts/15266567940242
- Admin User:
- Password:As a precaution, please make a full backup of your website.
Best regards,
Ariel H.0 -
Hi Dustin,
I wanted to follow up on the issue you reported earlier. In my previous response, I requested your site's credentials to further investigate the matter, but I haven't received a response from you yet.
To assist you better, could you please provide temporary access to your WP Admin page? This will allow us to take a closer look into this issue and possibly offer a solution.Best regards,
Ariel H.0 -
Hi Dustin,
I wanted to follow up on the issue you reported recently. In my previous response, I mentioned that we would need access to your WP Admin page to further investigate the matter.However, I haven't received a response from you yet regarding the credentials. To assist you better and provide a more effective solution, could you please provide us with temporary access to your WP Admin page? Additionally, please share your Toolset account details (username and password) so that we can collaborate with the Toolset support team. Kindly send these details to our community support email.
Best regards,
Ariel H.0 -
Sorry, been busy in the lead up to Christmas!
Logins sent via email.
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Hi Dustin,
Thanks for providing your WP Admin credentials. Would it be possible for you to also share your Toolset account login details? This will enable us to collaborate on this issue with Toolset support. You can update the credentials once we've resolved the problem.
Best regards,
Ariel H.0 -
Hi
I have the exact same problem on an production site using toolset and brizy. So it seems like it's not a site specific problem. I have the latest version of toolset and brizy.0 -
Hi Andreas,
Thanks for your feedback. Would you be able to share your Toolset account details with us? This will allow us to set up Toolset in our local testing environment and further examine the issue. If you're comfortable with this, please send the details to communitysupport@brizy.io. Don't forget to include this reference number in the subject line: 15266567940242.
After we've finished our investigation, you're free to update your credentials.
Best regards,
Ariel H.0 -
Thanks, sent.
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Hi Dustin,
Thank you for your cooperation. I will keep you posted.
Best regards,
Ariel H.0 -
Hi Andreas,
Thank you for your cooperation.
I completely understand your concern regarding the privacy of your Toolset account. Just to let you know, Dustin, who is experiencing a similar issue, has already shared his Toolset account credentials with us. Having one account should be sufficient for us to investigate this issue further.
Rest assured, we are actively looking into this issue and will provide you with an update as soon as it becomes available. Please note that it may take some additional time to resolve the issue. We apologize for any inconvenience caused.Best regards,
Ariel H.0 -
Hi
What is the status on the issue? It would be good if you can solve this problem as fast as possible, because it affect a production website.
I saw that there was an update to toolset and I installed it. But unfortunately it didn't solved the problem.0 -
Hi Andreas,
We are still working on this incompatibility. We do not have an update yet
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Hi
I would appreciate if you could prioritize this bug, to get it solved as fast as possible. Now it has gone almost 2 weeks since I wrote to you the first time and almost 30 days since this thread started
As I have said before, this effect a production website. And this bug cause critical problems. If you can't solve this bug in the near future, I will unfortunately have to switch from Brizy to something else.
I understand that it sometimes can take more time to solve a bug, but I think almost 1 month is too long time.0 -
Hi Andreas,
Thank you for keeping in touch.
Currently, this issue is marked as urgent, however, we have not been provided with a specific timeframe for its resolution. We kindly request for some additional time to address this issue. Rest assured, we will reach out to you as soon as we have any new updates. We apologize for any inconvenience caused.
Best regards,
Ariel H.0 -
I don't mean to sound unappreciative, but I think I speak for most people watching this thread:
The best Christmas present I could hope for is seeing the next changelog listing only fixes! :)
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Hi Dustin,
Thanks for your feedback. We understand the importance of this feature and how the delays can impact your site's functionality. Please be assured that we're actively working on this issue, although it might take us a bit more time to resolve this incompatibility problem.
Best regards,
Ariel H.0 -
@Ariel H. any updates or ETA on this issue yet?
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Hi Dustin,
Thank you for keeping in touch and sorry for the delays.
Upon checking, this issue is still in progress. Regrettably, I can't give you a specific timeline right now, but rest assured, we'll contact you immediately once there's any development.
Best regards,
Ariel H.0 -
@Ariel H. 3 months now and no progress?
Is there actually plans to address this or should I start looking for alternatives?
I need to make a decision - there's no point in further development on the affected sites if they need to be rebuilt with another builder.
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Hi Dustin,
Thank you for keeping in touch.
We sincerely apologize for the delay in addressing this issue. Upon checking this issue is still currently in progress. Regrettably, we don't have an exact date of completion to share with you at the moment.
Best regards,
Ariel H.0 -
Touching base again on this.
Are there any updates yet?
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Hi Dustin,
We apologize for the lack of progress on this issue. We are currently collaborating with Toolset to resolve this conflict, but it may take some more time to find a solution.
We apologize for any inconvenience caused.
Best regards,
Ariel H.0 -
Hi Dustin,
Thank you for your patience.
We were informed that the Toolset team has resolved the issue in their latest update.
Please install the update and inform us about the outcome.
Best regards,
Ariel H.0 -
Thanks Ariel and sorry for the late followup!
Confirming this issue is now resolved on all the affected sites.
I appreciate your working with Toolset to find a solution.
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