Subscription renewal refund application

侃 潘

• May 12, 2023 02:54

I liked brizy very much before, but it was inconvenient for me to have no support for Chinese after three years of use. And it hasn't been used much lately; Because I forgot to cancel the subscription and paid automatically today, could you please refund today's renewal fee

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  Ariel H.

  • May 12, 2023 08:44

  Hi,

  Thank you for reaching out to us.

  We are sorry to hear that you have decided to cancel your subscription. 

  If it is not too much trouble, could you please spare a few minutes to let us know why you chose to cancel your subscription?  Is it the UI you're concerned about or the translation?

  Your feedback will help us identify areas for improvement.

  Best regards,
  Ariel H.

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  侃 潘

  • May 13, 2023 02:59

  I am a user from China, and brizy helped me build my own website; However, the English interface is still a little inconvenient for me. If you can support the Chinese ui in the future, I will consider coming back. I believe that you will have a great development in the Chinese market by then. For the time being, there is no competitive product that is better used than yours in the Chinese market. Thank you for helping me refund.

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  Ariel H.

  • May 15, 2023 09:33

  Hi,

  Thank you for taking the time to write this feedback.

  I received confirmation that your subscription is now canceled. You should get your refund in 3 to 5 business days, but sometimes it doesn't take that long.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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