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5 comments

  • KC George

    Hi Csaba,

    We appreciate you reaching out to us and providing a summary of the issues you are having. It seems like you left out a few crucial details from your description, which makes it harder for us to comprehend the issue well. We would like further information.

    • What are the GO PRO templates from your hosting? Do you have a link to the templates? 
    • When you say hosting, do you mean https://www.tmdhosting.com/?   
    • Why do these templates link to Brizy?
    • What is the reason why the website you build will be on our hosting instead of yours? 
    • What is the new service you need to pay for? What circumstance leads you to pay for this new service?

    We would be happy to assist you if you could do a screen recording providing a more thorough explanation of the issue.

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  • Csaba Budai
    Hi,

    thank you for your quick response.
     
    1. I don't really get this question. I can't access the PRO Templates in my hosting, because it redirects me to the brizy website when I try to use them, but I payed for the Pro!
    2. I have to rent storage space on TMD hosting because adult content cannot be stored on your amazon servers, so I had to delete everything. I installed WP and uploaded the brizy plugin
    3. Exactly, this is the problem, that these temlates link to Brizy! But only the Pro temlates, the basic temlates not. So, I can only use the basic ones although I have the Pro subscription. I don't know why these templates link to Brizy.
    4 I create adult content website, that's why I have to do it on a TMD hosting server, because on Amazon servers (which Brizy uses) it's not allowed.
    5. I payed for Brizy Pro -> and can't use Brizy website builder, because it's adult content.
    I payed for TMD hosting -> and I can't use Brizy website builder, because the Pro doesn't work on the hosting.
     
    I'll try to show you the problem with print screens so you can see the problem
    1-WP admin panel
    2-Edit with Brizy
    3-Story editing
    4-Template selection
    5-If I want a PRO template, I cannot import it, so this message appears: "Get a PRO Plan" and if I click on it, it will take me to Brizy's page.
     
    I hope I was clear.
    Thank you.
     
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  • KC George

    Hi Csaba,

    We appreciate you answering our questions and providing multiple screenshots. It looks from your screenshots that Brizy Pro does not have a PRO license added to it. After adding a PRO licence under Brizy - Settings - License tab, you can access the PRO features. Please review this tutorial for more thorough instructions. How to install Brizy PRO and activate your PRO license

    Do let us know if adding a license key fixes all the problems you have listed above. 

       

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  • Csaba Budai

    Hi George,

    Hello,

    Yes, I saw this video, the problem is that the License Button does not appear for me in Brizy Settings.

    Thank you very much.

    Best Regards.

    Csaba

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  • Ariel H.

    Hi Csaba,

    Thank you for the update.

    This issue often occurs when there is a mismatch between the versions of Brizy and Brizy Pro. To resolve this, please ensure that you have the latest versions of both plugins installed.

    If you have any further questions or need assistance, feel free to let us know.

    Best regards,
    Ariel H.

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