Click on CMS Menu Item shows white screen, no content - only in Chrome Browser

O Sc

• May 05, 2023 09:59
• Edited

Hi, when clicking on the CMS Item, it only shows a white blank screen without any content. This happened since yesterday on all cloud projects in the Chrome browser. Edge, Firefox are ok.

Any idea?

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  Ariel H.

  • May 05, 2023 10:11

  Hi,

  Thank you for contacting us.

  Could you please provide us with some screenshots to demonstrate the issue?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  O Sc

  • May 05, 2023 10:22

  see screenshot

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  Ariel H.

  • May 05, 2023 10:44

  Hi,

  Thank you for your cooperation.

  Could you please try it in incognito mode or try using another browser and see if this will make any difference?

  Kind regards,
  Ariel H.

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  O Sc

  • May 05, 2023 11:32

  I tried chrome on a other account without exensions. There it is working. Edge, Firefox are also ok. 

  But on this chrome account, since yesterday a issue. 

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  KC George

  • May 05, 2023 11:37
  • Edited

  Hi

  Could it be possible that one of the Chrome extensions you are using conflicts with Brizy Cloud editor? If you disable all extensions and enable one by one, you can identify the conflicting  extension. Once you identify the conflicting extension, keep it disabled during Brizy editing.  

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  O Sc

  • May 05, 2023 12:13

  I disabled all extensions but the issue is still the same. It is only the cms button, all the others are working well. So it must be something else.

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  KC George

  • May 05, 2023 12:25

  Under Settings  - About Chrome, if you update Chrome to the latest version would it make a difference? 

  

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  O Sc

  • May 05, 2023 13:05

  updated Chorme, no difference.

  I tried on another pc with the same chrome profile, all is working. 

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  KC George

  • May 05, 2023 13:38

  That means the issue is specific to your development PC. I guess the only option left is to uninstall and reinstall Google Chrome. You will also have to reinstall all Chrome extensions.

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  O Sc

  • May 05, 2023 14:01

  Before reinstall, I try to check Process Lasso and malwarebytes.  Maybe they are blocking a process? 

  Thanks for your assistance. 

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  Ariel H.

  • May 05, 2023 14:27

  Hi,

  We've received similar issues before, please try adding your website to the Allow list - https://support.malwarebytes.com/hc/en-us/articles/360038479234-Exclude-detections-in-Malwarebytes-for-Windows

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  O Sc

  • May 22, 2023 08:47

  After the Malwarebytes Premium Trial's end, it works well again.

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