problem after payment

Una Zampa Per La Spagna

• November 13, 2023 20:19

I don't know why after I paid and updated my payment method, my only published project is listed as free.

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  KC George

  • November 14, 2023 05:56

  Hi Una,

  You are subscribed to the Personal Cloud plan and it gives you access to a 1 Pro project and unlimited Free projects. Out of the 2 projects in your account, one appears Pro and the other Free. Everything appears in order in your accout.

  When you say "my only published project is listed as free" what exactly do you mean? You have added a custom domain to one of the two projects and it is a Pro project. You can upgrade a Fee project to Pro and downgrade a Pro project to Free using the 'Activate' and 'Downgrade' options in your project thumbnail

    

    

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