Brizy PRO Personal subscription was turned off

Denis Kurepin

• May 04, 2023 10:38

Hello,

I have your letter about "Subscription cancelled"

Link to email https://app.sparkmailapp.com/web-share/A6MZ4kpNS9UDdzYcYgI_3qsHiUBiD-Bmw-L4LuQH

My question:

1. Why my subscription was canceled?
2. How can I restore my subscription and continue working with my projects (on WP and Cloud versions)?

Denis

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  Ariel H.

  • May 04, 2023 11:14

  Hi Denis,

  My apologies for the inconvenience.

  We've contacted our payment processor to try to figure out this problem.  I will get back to you as soon as I have an update.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • May 04, 2023 15:54

  Hi Denis,

  Thank you for waiting.

  We have been informed by our payment processor that transactions from customers in sanctioned countries or regions are automatically declined. Unfortunately, this is beyond our control at the moment.

  This is documented at this URL - https://www.paddle.com/help/start/intro-to-paddle/which-countries-are-supported-by-paddle

  I suggest contacting a friend or relative who is not located in the sanctioned countries to renew your subscription.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • May 05, 2023 10:45

  Hi Ariel,

  Thank you for your reply. 

  I understood the problem with payments from sanctioned countries. In 2019-2021 I was paying from a Russian bank, but the last payment (in November 2022) I paid Israel Discount Bank.

  I do not understand why my subscription was cancelled?

  Please give me a solution on how not to lose the projects I work with on Brizy Builder. 

  Best regards,
  Denis

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  Ariel H.

  • May 05, 2023 12:29
  • Edited

  Hi Denis,

  Thank you for the update.  I'm sorry that you're having so much trouble with this issue.

  We have a solution for you.  The current email on your account is currently banned, so we suggest signing up using a new email address.
  In the checkout box, please fill out your details and hit the continue button. This will register the new email address into our system.  You don't need to fill out the payment details, and close the checkout box - https://prnt.sc/uZaKvsbzC8Kz

  To confirm that the email address is created, you can go to  https://www.brizy.io/account/login and go to Recover Password via Email, so you can log in to your new account.

  Once this is completed, please send us the new email address, so we can move your Pro subscription into your new account.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • May 05, 2023 13:09

  Ariel,

  I understood you correctly that after registering a new account, my projects in Brizy Cloud will be transferred to it and all the features at the Brizy PRO Personal ($ 49 per year) will be available to me, including:

  1. Brizy PRO Personal (3 licenses for WordPress)
  2. Brizy Cloud Personal

  Is it true that I will be able to work until November 28, 2023, and then I will be able to extend it for $49 for the next year?

  Thank you,

  Denis

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  Ariel H.

  • May 05, 2023 13:36

  Hi Denis,

  Thank you for the update.

  All of your subscriptions under your old email account will be moved to the new account.
  You should be able to access all your projects. The expiration date is November  2023.

  You are currently on our older Brizy Pro Personal plan, which lets you make 3 websites with Brizy PRO features. This plan has been discontinued.
  When you renew your subscription in November, your bill will be the same as last year. 

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • May 05, 2023 14:04

  Hi Ariel,

  Thank you for information. 

  I previously registered a Brizy account at email k***@mail.ru but did not sign up for a paid subscription.

  May be you can move old email account (d****.k****n@g***l.com) to email k***@mail.ru

  Best regards,

  Denis

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  Ariel H.

  • May 05, 2023 14:12

  Hi Denis,

  You may have trouble renewing your account with this email address because of the domain name extension. I suggest using a different email address.

  Best regards.
  Ariel H.

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  Denis Kurepin

  • May 05, 2023 14:29

  Ariel, thank you, I understand.

  I registered a new account at d****.k****n@******.com

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  Ariel H.

  • May 05, 2023 14:43

  Hi Denis,

  Thank you for your cooperation.
  I will get back to you as soon as this is completed.

  Kind regards,
  Ariel H.

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  Ariel H.

  • May 09, 2023 01:00
  • Edited

  Hi Denis,

  Thank you for your patience.

  Sorry, there was a misunderstanding on my part.  You should be able to access your current subscription with your email address, d****.k****n@gmail.com.
  Screenshot: https://prnt.sc/gma2agvUmTK_

  However, before the expiration of your subscription, please consider using a different email address to make payments, you may also pay via PayPal at this email address – hello@brizy.io.

  In case you are unable to access your account with your current email address, please let us know.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • May 11, 2023 12:34

  Hi Ariel,

  Thank you for your response. 

  I have access to the Brizy PRO service until November 28, 2023, but I can't pay through Paddle.com to renew my subscription. I have to get your invoice to pay for the subscription. Is this correct?

  When will you send me the invoice and how can I pay it? What are the payment options (PayPal and others...)?

  Have a nice day,
  Denis

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  Ariel H.

  • May 11, 2023 14:01

  Hi Denis,

  Thank you for the update.

  Yes, please contact us before November 28, so we can generate the invoice for you.

  For now, we only use Paddle and PayPal as payment processors.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • May 11, 2023 14:19

  Thank you Ariel, I got it.

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  Denis Kurepin

  • November 06, 2023 13:57

  Hi Ariel,

  Back to our correspondence. 

  My subscription ends on November 28, please send me an invoice with a link to pay for the subscription (why I can't renew my subscription like last year, you can read on the above). 

  Have a nice day,
  Denis

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  Ariel H.

  • November 07, 2023 10:33

  Hi Denis,

  I appreciate your continued communication, and I apologize for the delayed response.

  Please subscribe to a new personal package on our website and select Stripe as your payment method. You should encounter no restrictions when using this payment method. Subscribing to a new plan should not impact your existing active website.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • November 07, 2023 10:49

  Hi Ariel,

  I may have misunderstood you, but now I have a package includes:

  1. Brizy PRO Personal (3 licenses for WordPress)
  2. Brizy Cloud Personal

  The price is 49$

  I'm your customer since 2019 and I don't want to lose these features!

  Why do you suggest buying me a new personal package?

  Denis

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  Ariel H.

  • November 07, 2023 11:12

  Hi Denis,

  Thank you for the update and I understand your concern. I have relayed your situation to my colleagues who are responsible for managing accounts. I will get back to you as soon as I have an update.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • November 09, 2023 07:28

  Hello Ariel,

  I am waiting for your response with instructions (step-by-step) on how to pay for the renewal of my subscription (which ends November 28). It is important for me to keep all the features of my current subscription that I purchased when I became your customer in 2019. 

  Thank you,

  Denis

  P.S.

  My current subscription include:

  1. Brizy PRO Personal (3 licenses for WordPress)
  2. Brizy Cloud Personal

  The price is 49$

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  Ariel H.

  • November 09, 2023 12:50

  Hi Denis,

  We appreciate your patience.

  I have received the following instructions from my supervisor:

  1. Kindly make a payment of the same amount ($49) through PayPal to hello@brizy.io.
  2. Once the payment is successfully processed, please inform us so that we can manually update your current subscription.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • November 10, 2023 14:23

  Hi Ariel,

  I paid via Paypal to hello@brizy.io from the email address ju***.***th@gmail.com

  Payment comment: payment $49 for Brizy PRO Personal subscription renewal (account: Denis Kurepin, d***.k****n@gmail.com)

  Let me know when you receive payment. 

  Thank you,
  Denis

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  Ariel H.

  • November 10, 2023 14:46

  Hi Denis,

  Thank you for the update.

  Please allow us some time to complete this request. As we are handling this manually, the process may take some time. I will reach out to you as soon as there is an update.

  Best regards,
  Ariel H.

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  Denis Kurepin

  • November 15, 2023 11:42

  Hi Ariel,

  What's about update my subscribe Brizy PRO Personal?

  Thank you,
  Denis

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  Ariel H.

  • November 15, 2023 14:20

  Hi Denis,

  Sorry for the delay, we have renewed your subscription. Please log in to your account console to confirm.

  

  Best regards,
  Ariel H.

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  Denis Kurepin

  • November 15, 2023 14:38

  Ariel,

  I checked the account. Everything is great! 

  Thank you very much,

  Denis

   

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