dragging elements doesn't work

Bruno Araujo Torres

• November 12, 2023 23:53

I'm having trouble dragging elements in Brizy, it doesn't work.

As you can see in the image, the blue circle appears but does not move. The icon that was in the circle disappears when I click to move.

 

Image: https://ariszm.mg.gov.br/wp-content/uploads/2023/06/imagem.png
URL: https://ariszm.mg.gov.br/relatorios-de-fiscalizacao/

 

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  Ariel H.

  • November 13, 2023 11:24

  Hi Bruno,

  Thank you for reaching out to us.

  To troubleshoot the issue you're experiencing, could you please try editing your pages in Incognito mode or using a different browser? This will help determine if the issue is specific to your current browser.

  If the problem persists, please send us the specific block you're currently working on. Save it as a block and send us the zip file so that we can replicate the issue on our end and provide further assistance. To accomplish this, please refer to this link - https://youtu.be/0Jx37UjXXDc

  Additionally, you can find detailed instructions on how to save blocks for later use in this support article: link to support article - https://support.brizy.io/hc/en-us/articles/360031707811-How-to-save-blocks-for-later-use

  Best regards,
  Ariel H.

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  Ariel H.

  • November 13, 2023 15:21

  Hi Bruno,

  Please disregard the previous message. 

  It seems to be a glitch that occurred in the recent update. This issue doesn't occur on older versions.

  I will have somebody to take a closer look at this issue and get back to you as soon as I have an update.

  Best regards,
  Ariel H.

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