Contact Form Not Working On Live Site

Tom Baldock

• November 10, 2023 12:53

Hi, 

We are using the Brizy Pro plugin on our site in WordPress to add a contact form. We've set it up to use WordPress to send emails to us and this works when we view the pages in WordPress and we can see the leads in the Brizy panel. 

We are then having issues with it not working when we copy our environment over to WPEngine and make our site live. We are getting a success message but no emails and no leads showing in the Brizy tab. 

Do you have any suggestions or thoughts on why this wouldn't work on our live site?

Thanks,

Georgia

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• 

  Ariel H.

  • November 10, 2023 13:41

  Hi Georgia,

  Thank you for contacting us.

  To delve deeper into the issue, please consider the following steps:

  1. Experiment with a different email address. You can add the alternate email address as CC in the form settings to check if you receive the emails - https://imgur.com/7Zv0Eic

  2. Verify if your domain is blacklisted by using MX Toolbox: https://mxtoolbox.com/blacklists.aspx. If your domain is on a blacklist, it may lead to email delivery issues.

  3. In case your domain is blacklisted, consider using SMTP (use any third-party SMTP service) or Gmail to send out emails from your site - https://imgur.com/DD227ok

  For more information, please refer to the following links:

  https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTP
  https://support.brizy.io/hc/en-us/articles/360044216151-Email-notification-via-Gmail

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Tom Baldock

  • November 21, 2023 10:46

  Hi, 

  We've tried each of the options above with the same results as before, every form comes through when previewing in WordPress but doesn't come through when we publish through WP Engine. We've tried to connect via the 'Brevo' app but have the same issues, same with Gmail. 

  Are there any other options we can try?

  Many Thanks, 

  Georgia

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  Ariel H.

  • November 21, 2023 11:07

  Hi Georgia,

  Thank you for the update.

  To further check this issue, please provide us temporary access to your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the below details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15001889747730
  WordPress Admin URL:
  Username:
  Password:
  Also include the URL of your contact form.

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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