could not able to upload image on brizy

Dina Haddad

• May 02, 2023 14:35
• Edited

could not able to upload image on brizy

0

• 

  Ariel H.

  • May 02, 2023 15:22

  Hi Dina,

  Hi,

  Thank you for contacting us.

  Please also try the following and see if this will help.

  1. Try to temporarily switch to another theme and see if this will resolve the issue.
  2. If switching themes, didn't help, also try to disable all other plugins besides Brizy and Brizy Pro, and see if this makes any difference.
  3. This could also occur if you have custom code embedded on a page which is causing a conflict. If this is the case, you can temporarily back up and remove the custom script and see if this helps.

  If all the above fails, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14996587702161
  WordPress Admin URL: 
  Username:
  Password:
  URL of the affected pages: 

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

   

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