I can't change my Brizy account email, why?

Manu Hal

• November 10, 2023 07:38

I want to change my Brizy account's email address. I went to Account > Settings and entered my new email (and the confirmation), and it didn't work. This is very basic, and I'm surprised many people have had the same issues since a few years ago and never got fixed.

 

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  Ariel H.

  • November 10, 2023 09:37

  Hi Manu,

  Thank you for reaching out to us.

  Sorry to hear about the difficulty you're facing in updating your email address. Unfortunately, I am unable to replicate the issue as described, as demonstrated in this screencast: https://youtu.be/qXerd_BLc7U

  Could you please try using another browser to check if this resolves the issue? If not, it's possible that there might be an issue with delivering the confirmation email to your new email address. In such a case, please consider trying another email address.

  Best regards,
  Ariel H.

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