Cancellation

Atoosurf

• May 01, 2023 18:08

Hello, I want to cancel, because it's not going on with my WP version, sorry.
Thanks to refund.
Regards

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  Ariel H.

  • May 02, 2023 08:29

  Hi,

  Thank you for reaching out to us.

  We are sorry to hear that you have decided to cancel your subscription. 

  If it is not too much trouble, could you please spare a few minutes to let us know why you chose to cancel your subscription?

  Your feedback will help us identify areas for improvement.

  Best regards,

  Ariel H.

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  Atoosurf

  • May 02, 2023 14:45

  WHY ??
  Simply see my screenshots, below!
  Thanks,
  Regards
  
  

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  Atoosurf

  • May 02, 2023 15:14

  If you find the solution for me, of course I keep my subscription, I will not cancel it.
  Regards

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  Atoosurf

  • May 02, 2023 15:16

  The website : b*******e.fr

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  Ariel H.

  • May 02, 2023 15:37

  Hi,

  Thank you for the update.

  Please also ensure that the license is activated by following the steps on this link:
  https://support.brizy.io/hc/en-us/articles/360019679472-How-to-install-Brizy-PRO-and-activate-your-PRO-license

  If you have previously activated your license following the steps in the above link but made no difference, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  
  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14971147727377
  WordPress Admin URL: 
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Atoosurf

  • May 03, 2023 07:52

  It's OK now ! Effectively, there was a wrong activate key... I keep it, thanks ! Don't cancel 😊 Best regards.

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