No background images or colors anymore

Celine Gardier

• November 08, 2023 11:48

Dear support,

After updating, the images and background colors are gone from my site.

https://little-llama.be/

All the other images are still working.

They are appearing in the builder, just not on the front-end...

WP: 6.4
Brizy: 2.4.30
Brizy Pro: 2.4.26

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  Ariel H.

  • November 08, 2023 12:24

  Hi Celine,

  Thank you for reaching out to us.

  To address the issue you're encountering, we recommend a few troubleshooting steps. First, if you are using any cache plugins, please try to purge the cache to see if this resolves the problem. If that didn't help, try temporarily disabling all other plugins, except for Brizy and Brizy Pro, and see if this makes any difference.

  If all the above failed, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14953139557650
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Celine Gardier

  • November 08, 2023 15:11

  I already did those steps before posting here, didn't work.

  I've created an account for you. You should have received an email from WP and I've send you the requested email as well.

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  Ariel H.

  • November 08, 2023 15:43

  Hi Celine,

  Thank you for your cooperation.

  Updating Brizy and Brizy Pro to the most recent versions has resolved the issue - https://imgur.com/aIbxrRo

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Celine Gardier

  • November 08, 2023 15:45

  That's odd, I did update everything (no updates shown on the both the hosting or the update page)... Thanks for the assistance though :) 

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