Brizy Editor Broken

Kristin Spencer

• November 06, 2023 13:07

Hello,

I just updated the Brizy plugins, and it will not allow me to add any blocks. It goes straight to the following screen. Please advice.

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  Ariel H.

  • November 06, 2023 14:00

  Hi Kristin,

  Thank you for contacting us.

  Please verify whether the issue persists when using a different browser.

  If the issue continues, this is something we would like to investigate from your dashboard. Kindly share the WordPress credentials with us, so we can take a closer look into this issue. Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14903663623314
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your site as a precaution before providing us access.

  Best regards,
  Ariel H.

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  Kristin Spencer

  • November 06, 2023 16:27

  Yes, this issue is persisting. I don't have the ability to make a full backup of my site.

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  Ariel H.

  • November 07, 2023 09:25

  Hi Kristin,

  Thank you for the update.

  No worries, if there's no backup, we will be careful. Could you please provide us temporary access to your WP Admin credentials, following the instructions in my previous reply, so we can inspect your site?

  Best regards,
  Ariel H.

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  Kristin Spencer

  • November 07, 2023 14:18

  I have sent the invitation.

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  Ariel H.

  • November 07, 2023 16:16

  Hi Kristin,

  Thank you for your cooperation.

  Can you please confirm whether you previously created any Global blocks on this website? I noticed several templates in the "Saved" tab as shown here: https://prnt.sc/1kHKyb1Y0-JZ

  I look forward to your response.

  Best regards,
  Ariel H.

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  Kristin Spencer

  • November 07, 2023 17:41

  I don't think I used any global blocks, I do have two templates, but each page has a different header. And yes, I saw some of my normal blocks there on the saved page.

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  Kristin Spencer

  • November 07, 2023 17:50

  Recently, I had also had an issue updating any pages. The wheel would just spin and spin.

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  Ariel H.

  • November 07, 2023 22:42

  Hi Kristin,

  Thank you for the update.

  I haven't come across the issues you mentioned when inspecting your site. If this issue occurs on specific pages only, kindly provide the URL of the pages where these issues occur, I would be happy to take a closer look. 

  Best regards,
  Ariel H.

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  Kristin Spencer

  • November 08, 2023 12:11

  Whatever you did, it's fixed now. Thanks so much for your help!

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