cancel the order

Katerina Tomanova

• November 05, 2023 21:02

Hi,  I changed my mind about the order.
After installing brizy pro everything is very slow and I am not satisfied with the overall approach of the application.
I would like to cancel the order if possible as I will not be using brizy Pro for wordpress now. It didn't live up to my expectations.

0

• 

  Ariel H.

  • November 06, 2023 12:04

  Hi Katerina,

  Thank you for reaching out to us.

  To cancel your subscription, please follow these steps:

  1. Log in to your account dashboard.
  2. Click on the "Account" tab.
  3. Select "Payments" from the menu.
  4. Scroll down to the bottom of the page.
  5. Click on the option to "Request Cancellation".

  Screenshot - https://i.imgur.com/FrvE27T.png

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

  0
• 

  Rene Van Dongen

  • November 06, 2023 12:55

  Hello Ariel,

  I also want to stop my subscription.
  But at the bottom of the page under payments, there is no Recuest canncelation button with me.

  There is a cansel order button, right next to the personal plan I have, but then I get the message that the order runs for another year. I am well within the 30 days so would love to hear how I can stop.

  0
• 

  Ariel H.

  • November 06, 2023 13:12

  Hi Rene,

  Thank you for keeping in touch.

  I've received confirmation that your subscription is now cancelled, which also means the yearly renewal has been stopped.
  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.