Can't access email option, does not stop loading

Ralf Gerhardt

• April 27, 2023 14:08

Hi, I am trying to add and email address to our contact page, but the email option is not loading. It tried different browser, but still the same issue. I tried for 3 different sites, but the same issue. See attached image. Thanks for your help :-), Ralf

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  Ralf Gerhardt

  • April 27, 2023 14:10

  my sites.. same issue on all 4 sites ...

  https://www.symptome-burnout-test.de/

  https://www.gluecklich-sein-test.de/

  https://www.beziehungen-test.de/

  https://www.selbstaendig-machen-test.de/

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  K C George

  • April 27, 2023 15:20
  • Edited

  Hi Ralf,

  To investigate the cause behind this behavior, we will need access to your WordPress Dashboard.  Please add me as a user to the WordPress Dashboard of one of your websites and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/14882475662225
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  Ralf Gerhardt

  • May 01, 2023 13:28

  Did you get my answer via email? I have the cloud account, not Wordpress. Not sure what you need for access to my account. My account email is ralf@gerhardtwebpublishing.com. Thanks :-)

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  Ariel H.

  • May 01, 2023 14:05

  Hi Ralf,

  Sorry about that, did you also try using another browser and see if this makes any difference?  In case you're using Safari, please try using Chrome or Firefox.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ralf Gerhardt

  • May 02, 2023 06:33

  Hi George, thanks for getting back to me. I am using your cloud service, not Wordpress. My account is on my email address ralf@gerhardtwebpublishing.com, if this helps. Ralf :-) 

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  Ariel H.

  • May 02, 2023 11:25

  Hi Ralf,

  Thank you for your patience.

  I received news that this issue is now resolved, could you please try it on your end to confirm?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ralf Gerhardt

  • May 02, 2023 13:57

  HI Adriel,

  I can access it now, but now have another issue: as you know this happened to 4 different sites. Now we can access it, but for some reason it adds the same content to all 4 different sites. When I change in one site, it does it for all the other 3 sites. Not sure, why they are connected. 

   

  I think this was caused by duplicating a previous site / LP. I just checked another one I duplicated and there is the same issue.

   

  Do I need to add a new element to fix that, or can you fix it from your end?

   

  Here a screenshot of what I mean with "content":

  

   

  Here you can see the 4 different sites in my account.

   

  

   

   

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  Ralf Gerhardt

  • May 02, 2023 14:17

  We just fixed it by copying each contact element.

  Question for the future: as said before we duplicated an entire site to create those 4 new landing pages. Do we need to take into account any issues next time we do it? Are the 4 landing pages now fine and no other issues wiil arise?

  Thanks :)

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  Ariel H.

  • May 02, 2023 14:18

  Hi Ralf,

  Thank you for keeping in touch.

  Could you, please try to duplicate the form on these websites?  - https://prnt.sc/D0zkPzHbGik7
  The forms should reset once you have duplicated them, so you can set them up separately.  After this, you can delete the original form.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Ralf Gerhardt

  • May 02, 2023 14:26

  Looks like we worked on the same time on that. Yes, it worked. All fine now. 

  Just re my last question re duplicating sites: Do we need to look at other issues when duplicating a site besides of this contact form issue?

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  Ariel H.

  • May 02, 2023 14:36

  Hi Ralf,

  Thank you for the update, I'm glad that it's working fine now.
  So far, I am not aware of any other issues when duplicating a site besides this one.
  However, if you find one, please let us know so that we can fix it immediately.
  I sincerely appreciate your patience with this issue.

  Kind regards,
  Ariel H.

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  Ralf Gerhardt

  • May 02, 2023 14:38

  Great, I am glad I was of help for you. Love your tool. Have a great day! Ralf :-)

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  Ralf Gerhardt

  • May 03, 2023 07:52

  Hi Ariel, yes, I did try Microsoft Edge. Also used a different computer. Same issue. Can you access my account? Ralf

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  Ralf Gerhardt

  • May 03, 2023 07:52

  Hi Adriel, all is working fine now. Thanks for your help :-). Have a great week! Ralf :-) 

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  Ralf Gerhardt

  • May 03, 2023 07:52

  HI Adriel, one more issue: as you know this happened to 4 different sites. Now we can access it, but for some reason it adds the same content to all 4 different sites. When I change in one site, it does it for all the other 3 sites. Not sure, why they are connected. Here a screenshot of what I mean with "content": Here you can see the 4 different sites in my account. Ralf :-) 

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  Ralf Gerhardt

  • May 03, 2023 07:52

  .. just to add one more info: I think this was caused by duplicating a previous site / LP. I just checked another one I duplicated and there is the same issue. Do I need to add a new element to fix that, or can you fix it from your end? Ralf :-) 

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  Ariel H.

  • May 03, 2023 08:23

  Hi Ralf,

  Thank you for keeping in touch.

  Unfortunately, the screenshots are not found within the post. Could you please post them again, so we can get a general idea of the issue?

  Best regards,
  Ariel H.

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  Ralf Gerhardt

  • May 04, 2023 08:56

  I htink the posts here came later, since I answered also per email. Just wanted to say that all is fine. Great support Ariel :-). Have a great weekend! Ralf :-)

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