Brizy Pro License Suddenly Deactivates

Steven Orlosky

• April 27, 2023 02:18

Hi!

Our Brizy Pro license suddenly went away two times already. Recently, we made no updates with the plugin nor created any staging site. In our license keys, there are two similar uppage.us, so we deleted the excess one thinking that it might be the cause of issue. 

Can you give us insights for this? Thanks!

 

0

• 

  KC George

  • April 27, 2023 08:36

  Hi Steven,

  The two entries of https://uppage.us/ you see in your license could be from

  1. The previous instance of WordPress
  2. The current instance of WordPress after you have restored from a backup

  Please disable both entries of uppage.us from your Brizy.io account and then install the license one more time on https://uppage.us/ and check if this issue gets resolved.

  

  0
• 

  Steven Orlosky

  • April 27, 2023 22:23

  Hi KC,

  It seems that the staging site has issues too. So we generated a new license instead for the staging and live site. We'll update you soon if something happens. Thank you so much!

   

  0
• 

  Steven Orlosky

  • April 28, 2023 22:15
  • Edited

  Hi KC,
  
  I would like to inform you that the error popped up again.
  
  Thanks!

  

  

  0
• 

  KC George

  • May 02, 2023 07:53

  Hi Steven,

  We would like to check this issue from your WordPress Dashboard. I am creating a private ticket for you. You will receive an email from support@brizy.io. Please create a user for us in your WordPress Dashboard and reply to the email with the credentials.

  0
• 

  Steven Orlosky

  • June 22, 2023 01:47

  Hello KC,

  We're sorry to have missed this reply of yours. I have sent an email to support@brizy.io about our login credentials. The issue was gone for a month but recently occurred again.
  
  Thanks!

  0
• 

  KC George

  • June 27, 2023 12:26

  Hi Steven,

  I have created a fresh ticket for you. Please let us know if you have received an email notification from support@brizy.io 

  0
• 

  Steven Orlosky

  • June 27, 2023 12:40

  Hello KC,
  
  Yes! I have received the email. Is there something that I must do, like give you some login credentials?
  Thanks!

  0
• 

  KC George

  • June 27, 2023 13:31

  Hi Steven,

  Yes; please provide login credentials to the server where you are facing the license issue in reply to the ticket.  

  0
• 

  Steven Orlosky

  • June 28, 2023 22:51

  Hi KC,
  
  Thanks!  I have replied to the ticket.

  0
• 

  Steven Orlosky

  • July 06, 2023 02:26

  Hello KC!
  For some reason, we cannot reply to your email at Brizy support. Where could we send the credentials? The deactivation of Brizy license recently occurred again though.

  Thanks!

  

  0
• 

  KC George

  • July 06, 2023 04:57

  Hi Steven,

  Your email in our records is steven@stripe.....com. Can you please reply from this email address?

  0
• 

  Steven Orlosky

  • July 06, 2023 06:15

  I see, that's why. I'll reply to them right away. Thanks KC!

  0
• 

  Steven Orlosky

  • July 06, 2023 06:18

  Unfortunately, I cannot do that since that email is already replaced by steve@uppage.us. Can I send the login credentials here though? Thanks KC!

  0
• 

  KC George

  • July 06, 2023 06:47

  Hi Steven,

  Please send the credentials to communitysupport@brizy.io. I will add it to the ticket.  

  Please also add a separate request in this community to change your account email address.

  0
• 

  Steven Orlosky

  • July 06, 2023 07:34

  Noted. Thanks KC!

   

  0
• 

  Ariel H.

  • July 07, 2023 09:15

  Hi Steven,

  In order to provide you with the best possible assistance regarding this issue, I kindly request that you send a separate email to our support team at support@brizy.io. Additionally, please consider including my supervisor, Natalia, in the CC field of your email (natalia@brizy.io).

  If you have any further questions, please don't hesitate to reach out. 

  Best regards,
  Ariel H.

  0
• 

  Steven Orlosky

  • July 07, 2023 14:12

  Hello Ariel,

  I have sent the credentials. Hoping that we can come up to a good conclusion soon. Thank you so much!

  0

Please sign in to leave a comment.