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7 comments

Date Votes
  • Ariel H.

    Hi Lenie,

    Thank you for the update.

    Upon checking, the issue appears to be coming WP Fastest Cache.
    Please try to temporarily disable CSS/JS minification in the settings, purge the cache and see if this will help resolve the issue.
    If this doesn't help, try to temporarily disable WP Fastest Cache plugin and see if this makes any difference.

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Lenie Vd Gijp Barendregt

    Hi Ariel,

    Thanks for your reply. I tried to disable CSS/JS and it did not help. Also deactiviating the plugin dit not work.
    What else can I do?
     
    Thanks in advance. Best regards,
    Lenie
    0
  • Ariel H.

    Hi,

    Thank you for contacting us.

    Please also try the following and see if this will help.

    Try to temporarily switch to another theme and see if this will resolve the issue.
    If switching themes, didn't help, also try to disable all other plugins besides Brizy and Brizy Pro, and see if this makes any difference.
    If all the above fails, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

     

    Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14853701219089
    WordPress Admin URL: 
    Username:
    Password:

    URL of the affected pages: 

     

    Please make a full backup of your website as a precaution.

    I am looking forward to your response.

    Best regards,
    Ariel H.

     

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  • Lenie Vd Gijp Barendregt

    Hi Ariel, Thanks for your quick reply. I tried all the above and it did not work. You can take a look here:  https://www.aaw*******.***/******** username: *****  passw: ******** Thank you! Best regards, Lenie

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  • Ariel H.

    Hi Lenie,

    Thank you for the update.

    Unfortunately, the login details don't work - https://prnt.sc/IImmCBWaYdjI
    Please revise the credentials, and so we can inspect your site.

    Meanwhile, in case this is a newly migrated website from another hosting provider, please use the Replace URL tool and see if this addresses the issue - https://prnt.sc/iXwtzWslftlU

    This issue could also occur if Hotlinks protection is enabled on your server, for more information, please refer to this link:
    https://preventdirectaccess.com/wordpress-image-not-showing/

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Lenie Vd Gijp Barendregt

    Hi Ariel, Thanks for your message. I tied the URL rool and Hotlink protection, without succes. Can you try to login again? https://www.aawestland.nl/login000 1fcesw uP#MB]s)xP1

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  • Ariel H.

    Hi Lenie,

    Unfortunately, we still can't log in to your site using these credentials.
    https://prnt.sc/U9e_eQqVzlQo I have copied the username and password exactly as it is.

    Please try installing this plugin instead to create a temporary user and send us the link to access your site. You may set the link to expire in 72 hours.  We will keep the link private.
    https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/

    I am looking forward to your response.

    Best regards,
    Ariel H.

    0

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