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I cant access all website under brizy cloud

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26 comments

  • Ariel H.

    Hi Willy,

    Thank you for contacting us.

    This is to confirm that we can access all three websites.

    Could you please try to create a new website using the  *.brizy.site domains and see if you can access it?  

    If the issue still occurs, could you please confirm if you have any security software running on your computer and temporarily disable it and see if this resolves the issue?

    Also, try changing your DNS to use Google DNS, instructions are found at this link:
    https://www.hellotech.com/guide/for/how-to-change-dns-server-windows-mac

    Please try this and let me know how it goes.

    We also checked your agency domain at https://www.comparitech.com/privacy-security-tools/blockedinturkey/. As per this service, your domain is not blocked in Turkey. 

    Best regards,
    Ariel H.

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  • Willy Merdiansyah

    no, I can't access sites with the suffix .brizy.site

    I also cannot access the website using several providers and several devices (windows, ios, android).

    but as I said, I can access with VPN

    there is no problem with security, because I ask my customers from Indonesia, they also cannot access our website. 

    Did you try accessing with a VPN in Indonesia, for example Jakarta?

    changing DNS does not solve the main problem, because our market is unlikely to have to change their DNS first before accessing my site.

    is there any other solution?

    Thank you.

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  • Ariel H.

    Hi Willy,

    Thank you for the update.

    We're now looking into this issue, I will get back to you as soon as I have an update.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Willy,

    Thank you for waiting.

    I have already reported this issue to our senior support team.
    Could you please take a screencast / screenshot when you try to access https://www.brizy.site?

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Willy Merdiansyah

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  • Ariel H.

    Hi Willy,

    The issue is currently being investigated.  Thank you for your cooperation.

    Best regards,

    Ariel H. 

     

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  • Ariel H.

    Hi Willy,

    Could you also please take a screenshot of this website - https://test.brizy.org/
    Best regards,

    Ariel H. 

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  • Willy Merdiansyah

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  • Ariel H.

    Hi Willy,

    We're still working on this issue.

    Could you also please provide a screenshot of the DNS checker's results?
    https://dnschecker.org/#CNAME/www.brizy.site
    Click the Search button, so it will show the CNAME records.

    Best regards,
    Ariel H.

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  • Willy Merdiansyah

    here > https://bit.ly/449tWz6

     

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  • Ariel H.

    Hi Willy,

    We appreciate your patience, we are still working on this.  I will get back to you as soon as I have an update.

    Kind regards,
    Ariel H.

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  • Ariel H.

    Hi Willy,

    I am currently talking to one of our Admins, please also check the following:

    1. Screenshot from this request http://34.237.47.210/
    2. Screenshot from this request http://test.brizy.site/
    3. Current location (Country, City) 
    4. Screenshot from this request https://dnschecker.org/#CNAME/test.brizy.site
    5. Screenshot from this request https://promo.maghfirahonline.id/
    6. Screenshot from this request https://dnschecker.org/#CNAME/promo.maghfirahonline.id

    I am looking forward to your response.

     

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  • Willy Merdiansyah

    updated here > https://bit.ly/449tWz6

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  • Ariel H.

    Hi Willy,

    Thanks again for your cooperation.
    I will keep you posted on this issue. I'm sorry that this is taking some time, but please be assured that we are working on it.

    Please also take a screenshot of these websites so we could see what they look like in your browser.


    http://test.brizy.site/

    https://previewbrizycloudnlbv2-664b147e649a860c.elb.us-east-1.amazonaws.com/

     

    Best regards,
    Ariel H.

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  • Willy Merdiansyah

    here, I give you a video > updated here > https://bit.ly/449tWz6

     

    Maybe the problem is the SSL

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  • Willy Merdiansyah

    Any update?

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  • Ariel H.

    Hello Willy

    We're still working on this problem; I'll keep an eye on it and let you know when I get more information.

    Ariel H.

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  • Ariel H.

    Hi Willy,

    We appreciate your patience.

    I got feedback from one of our senior support staff members. Regrettably, our domain (*.brizy.site) has been blocked by local firewall.

    https://www.itu.int/net4/wsis/archive/stocktaking/Project/Details?projectId=1487170890

    One solution that we can offer is to upgrade your subscription to an Agency package, so you can connect your own domain.

    Additionally, you have the option to switch to Brizy WP, which allows you to choose a hosting company that is not restricted in your country. 

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

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  • Willy Merdiansyah

    I've been your customer for almost 3 years and the agency plan is still too expensive for me. Because 80% I use brizy cloud for internal needs

    Brizy sync is not for me right now, because I still need to buy a hosting services, not to mention of maintenance, security, etc. Thats the reason im using saas like brizy cloud.

    Is there another solution?

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  • KC George

    Hi Willy,

    Yes; you could consider this third option

    1. Buy a domain name
    2. Create sub domains 
    3. Publish your websites on your subdomains

    Let me elaborate each step with an example.  

    1. Buy a Domain

    For example, let's say you buy the domain willymerdiansyah.info from https://www.ionos.com/  

    2. Create Sub domains
    You create sub domains free of cost at https://my.ionos.com/. Please have a look at this screenshot https://jmp.sh/n4OZbWIs

    • project1.willymerdiansyah.info
    • project2.willymerdiansyah.info
    • project3.willymerdiansyah.info

    3. Publish websites on your sub domains

    Publish your websites using the above sub domains following the procedure in this document. Custom sub domain (CNAME Redirect)  

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  • Willy Merdiansyah

    To be clear, so now I can't connect my main domain to brizy Cloud unless I upgrade to Agency?

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  • KC George

    Hi Willy,

    The third option I have discussed above can be implemented with the Brizy Pro Studio plan. You do not need to upgrade to the Agency plan. 

    If you already have a domain, please use the domain with Brizy Cloud. Most domain registrars allows you to create sub domains free of cost.

    If you do not have a domain, then you can consider the option of buying a new domain. Your total cost for this option would 1$ for the first year (if you go with https://www.ionos.com/) and for the subsequent years, the cost of the domain you pay to your domain registrar.

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  • Willy Merdiansyah

    Sorry, I don’t get it George

    1. I ask about Main Domain not a sub domain
    2. I’ve several subdomain connected with cloud, like msb.bisnix.com and it’s still not accessible

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  • KC George

    Hi Willy,

    1. Yes, the same applies to main domain as well. With Brizy Cloud, main domains and sub domains are treated as custom domains. You can connect your main domains without upgrading to the Agency Plan (if you continue to subscribe to the Brizy Cloud Studio plan)  
    2. https://msb.bisnix.com/ is accessible from India. Do you think the this domain is blocked in Turkey? I guess you will have to use domains which are not in the block list of the Turkey ISPs.
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  • Willy Merdiansyah

    George, I appreciate Your help - really

    But maybe you can Re-reading my problem above

    Im not in India or Turkey, but Indonesia

    I cant access all my web that pointed to brizy

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  • Ariel H.

    Hi Willy,

    Sorry about that.

    I've asked my direct supervisor and see if there's something that can be done on our end.  Unfortunately, there's not much we can offer at this time, since any website that uses the CNAME *.brizy.site is blocked in your country.

    Meanwhile, perhaps you can try to contact the Indonesian Ministry of Communication and Information Technology to request the whitelisting of your websites. 

    Best regards,
    Ariel H.

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