"Failed to get Global Blocks"

Francois Masdoua

• October 31, 2023 20:48

When I try to edit my pages on Wordpress, the Brizy editor won't load and gives the following error message: "Failed to get Global Blocks". Can you help me ? 

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• 

  Ariel H.

  • November 01, 2023 09:53

  Hi Francois,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Kindly share the WordPress credentials with us, so we can take a closer look into this issue. Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/14791385294482
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, this could be due to an incompatibility between Brizy and a plugin or your theme.

  You can identify the conflicting software by:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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