Popups are not sending

Evgenii Boateng

• April 24, 2023 11:03

Good day! Popups are not sending, while forms are sending. Both have same sending configuration. What may be the reason?

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  Ariel H.

  • April 24, 2023 11:34
  • Edited

  Hi Evgenii,

  Thank you for contacting us.

  The issue might be caused by optimizations made to your website.
  If you are using any optimization plugin, please find the option to minify the CSS/JS and temporarily disable it and see if this makes any difference.

  If the above fails, please provide temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/14787303299217
  WordPress Admin URL: 
  Username:
  Password:

  Also, include the name of the popup and the affected page.

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Evgenii Boateng

  • April 24, 2023 12:26

  Hello, thank you for the quick reply. I have found the issue. The popup sending configuration do not save with saved blocks. So I had to configure every popup separately on every page. I think your development team should solve this issue. Thank you. 

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  Ariel H.

  • April 24, 2023 12:45

  Hi Evgenii,

  Thank you for the update, and sorry for the inconvenience.

  For now, forms don't save the settings when they're saved as a block. This is also the case when you make a duplicate of the form. However, we've received similar feedback before, and hopefully, a fix to this will be considered in one of the upcoming future updates.

  Best regards,
  Ariel H.

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